Description

MAJOR FOCUS :

Ensure guests have an enjoyable dining experience by providing quality customer service with a smile. Required to take orders, serve food and drinks, and remove dinnerware from the table in a timely manner.

Under the direction of the Assistant Manager secures funds, records non-gaming revenue, prepares deposits, and conducts other monetary or control procedures as required in various restaurants.

ESSENTIAL FUNCTIONS

• Ensures friendly, efficient, and effective service of food and beverage to all guests, in a timely fashion, adhering to Company Standards.
• Ensures guests are greeted with in 2 minutes making eye contact and smiling.
• Beverage order placed within 2 minutes- suggest appetizer and alcohol drink of the day.
• Soups and salads served within 3 minutes, appetizers within 5 minutes, lunch within 10 minutes, dinner within 15minutes
• Operates POS system. Issues guests checks in a holder, makes change, and closes checks. Servers must have an Assistant Manager and / or Supervisor run end of day report to ensure no open checks.
• Must possess a personable, customer service attitude with organizational ability to handle multiple tasks simultaneously.
• Reports for work in a clean and neat complete uniform including name tag, ID badge, Service License, cork screw and black non slip shoes prior to start of shift.
• Maintains thorough knowledge of the restaurant menu.
• Answers guests' questions regarding the menu, makes suggestions regarding food specials, and soups of the day.
• Writes guests' order.
• Checks dishes for presentation and accuracy before leaving kitchen.
• Pre buses and resets tables as well as assist in running food from the kitchen.
• Stays visible at all times to the guests. Limits time in the kitchen.
• Completes opening and closing side duties. Checks with assistant manager / supervisor before leaving shift.
• Observes diner's response to any additional requests and to answer any questions guests may have.
• Provides exceptional customer service with a smile.
• Communicates effectively with co-workers, supervisors, chefs and guests.
• Follows all relevant policies and procedures set by the company.
• Complies with the company's recycling program standards.
• Follows all state and company ABC Safe Serving of liquor rules and requirements at all times.
• Must be actively at work to perform the essential functions of this job.
• Comply with all safety and health department procedures as well as Company and / or departmental policies / procedures.

Comply with all state and federal liquor laws

ADDITIONAL FUNCTIONS :

Performs all other duties as assigned

REQUIREMENTS / EDUCATION :

• Must possess high school diploma or GED.
• Must possess good communication skills.
• Must be able to report to work on time as scheduled.
• Must be able to work weekends, holidays and nights as needed.
• Must be able to successfully pass a background check and receive a lottery license from the DE Lottery.
• Must present an overall professional appearance and report to work in appropriate uniform.
• Must be able to speak, read and write English.

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.

Bally's Dover is an equal opportunity employer.

Addendum to Job Description

These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position.

Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.

Physical Requirements

Seeing

Pull (25 pounds)

Bend

Color Perception

Climb, Ascend / Descend (Stairs, Ladders)

Stoop / Kneel / Crouch

Hearing / Listening

Lift ( 25 pounds)

Taste

Clear Speech / Talking

Carry (25 pounds)

Smell

Touching

Drive (local / long distance)

Repetitive Motion

Dexterity / Hand

Walk for Extended Periods

Dexterity / Fingers

Stand for Extended Periods

Reach (Above Shoulder)

Push (25 pounds)

Sit for Extended Periods

Other :

Mental / Reasoning Requirements

Reading - Simple

Writing - Simple

Advanced Math Skills

Reading - Complex

Writing - Complex

Analysis / Comprehension

Clerical

Basic Math Skills

Judgment / Decision Making

Work Environment

Shift Work

Outside

Pressurized Equipment

Works Alone

Extreme Heat

Moving Objects

Works with Others

Extreme Cold

High Places

Verbal Contact with Others

Extreme Noise

Fumes / Odors

Face-to-Face Contact

Mechanical Equipment

Hazardous Materials

Inside

Electrical Equipment

Dirt / Dust

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties and / or skills required of all personnel so classified.

Last updated : 2024-04-25