Responsibilities

Position Summary:

Delivers and serves meals and amenities to guestrooms or areas of the hotel within specified times while providing excellent guest service. Collects payment where specified. Inspects guest floors for In-Room service trays and or tables and return them to the In-Room Dining department.

Duties & Responsibilities, including but not limited the following:

• Delivers food, beverage, and other amenities to guests/members in a timely manner using golf cart, hot box cart, or walking with a tray.
• Assists event staff with set-up, clean-up, and service of meeting/event rooms.
• Sets up food trays with proper settings and condiments and ensures order is complete before leaving the kitchen.
• Prepares cold food items, as required.
• Describes all menu items, methods of preparation and prices as needed. Maintains complete knowledge of all menu items. Upsells food and beverage items to maximize profitability.
• Processes guest payment transactions accurately and closes out purchases. Balances cash bank and all payment methods with accuracy to sales report. Turns in all tickets, credit card vouchers and monies collected throughout the shift.
• Picks up trays according to department specifications or upon guest request. Completes all assigned cleaning duties, keep all storage areas cleaned and organized. Assist in the cleaning and organization of the In-Room Dining service workstations during and after shift.
• Follows all standard food handling, sanitation, TIPS, and health department guidelines.
• Must wear non-slip, oil-resistant shoes. Follows all safety policies and procedures.

Qualifications

• High school diploma or GED and 6 months of related experience or training. Prior food service and hospitality experience preferred.
• Basic knowledge of food and beverage preparation, service standards of comparable hotel, guest relations and etiquette.
• Basic knowledge of wine, beer, liquors, waters, and drinks served.
• Ability to serve needs of guests through verbal face-to-face and telephone interactions. Contacts sometimes contain confidential/sensitive information so requires ability to use discretion. Must demonstrate positive attitude and professional demeanor. Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.
• Ability to perform basic math skills such as addition, subtraction, multiplication, and division.
• Ability to learn and use telephone and POS computer systems, as needed.
• Must be at least 18 years of age. Must be 21 years of age to serve alcohol. Must complete TIPS® (Training for Intervention Procedures) alcohol awareness certification as scheduled upon employment. Must have a valid current Food Handlers Card or willingness and ability to obtain one within 30 days of employment. Requires valid Drivers' license in good standing with clean driving record if required to drive golf cart for deliveries.
• Strong attention to detail. Must be able to remain organized and handle multiple tasks and work under pressure of serving multiple guests at once.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Must be able to speak, read, write, and understand English to understand instructions, safety rules, and communicate with guests.
• Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends, and alternate shifts.
• Must know all applicable health standards. Knowledge of federal, state, and local laws, ordinances and regulations and company policy regarding serving alcohol to minors and intoxicated patrons.
• Must maintain a clean and appearance and professional demeanor. Must wear designated uniform/attired including non-slip, oil-resistant shoes.