Balance of Nature is a whole food supplement company that’s changing the world, one life at a time.

We are looking for a full-time, in-person Call Center Administrator. This position will be located in Hurricane, Utah with training at our offices in St. George, Utah. The first couple months of the position will be heavily focused on learning the ins and outs of the systems within the organization.

This position supports all customer-facing teams in achieving business objectives via phone calls, chats, and other forms of digital communication. Aspects of the position include troubleshooting issues, rolling out new initiatives, and report-building to gain additional insights to increase efficiencies. Customer and agent experiences will be analyzed with proposals created on how to improve our systems continually.

What you will do:

• Assist teams in setting up and maintaining performance dashboards and reports

• Work directly with manager and supervisors to troubleshoot issues

• Perform ongoing maintenance of users and features throughout the different software tools used

• Conduct investigations and tests on a variety of our systems

• Create proposals and feedback on the current process to improve the experience level

• Troubleshoot issues with the use of data and provide solutions to managers

• Occasionally give training on new features or software updates

• Work alongside supervisors to find improvements within their areas

• Handle testing and the configuration of chatbots

• Conduct user management activities in a variety of software used

• Build reports that meet business objectives given by managers, directors, or VPs

• Test new programs and systems before going live and used by phone agents

• Answer all questions regarding digital tools within the Call Center

What we prefer you to bring:

• Knowledge in basic Call Center metrics and KPIs

• Previous experience working as a supervisor or administrator in a call center

• Previous experience utilizing Five9 contact center applications

• Comfortable with Google Workspace applications

• Ability to track, discern, and analyze data

What you must bring:

• Strong ability to problem-solve

• Interest in improving business objectives through the use of data

• Flexibility and the capability to adapt quickly

• Excellent written and verbal communication

• Ability to handle multiple projects at once

• Ability to effectively communicate with supervisors and managers

• Strong computer skills and literacy

Pay: Dependent on experience

Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.

Job Type: Full-Time

Why you’ll love working here:

• 401(k) with a 6% employer match

• Minimum Essential Coverage insurance plan

• Health Savings Account

• Health Share Program

• Dental & Vision Insurance

• Complimentary healthy smoothie bar and lunches

• Complimentary monthly set of Balance of Nature supplements

• Personal trainers at Iron Titans Fitness in St. George, Utah

Thank you for your interest in working with Balance of Nature!

Balance of Nature is an equal opportunity employer.