• Receives incoming client calls and initiates outbound calls to potential clients, as received electronically and by live transfer
• Uses discretion and independent judgment in handling client claims and forwards completed intake to appropriate attorneys for review
• Uses software to enter all case and client details, and maintains detailed logs and task history within the database
• Conveys accurate information to clients regarding different case types with confidence and assurance
• Sets the tone and pace of all calls, while maintaining a professional attitude and showing empathy and patience when speaking with potential clients
• Demonstrates ability to converse with varying client personalities to collect pertinent details to determine the viability of their case

Education/Experience/Qualifications

• Prefer but not required (1 year of Intake/Call Center for Worker's Compensation or Personal Injury)
• Require a High School Diploma from an accredited High School or GED from an accredited institution
• Experience managing Inbound and/or Outbound calls
• Sales and customer service experience is highly valued
• Previous experience with CRM and case management software is preferred
• Additionally, possesses the ability to accurately translate verbal information into written correspondence to CRM Software
• Demonstrate the ability to prioritize and escalate client calls appropriately
• Possesses technical capability and proficiency with Microsoft Office Suite
• Perform work in a detail oriented and methodical manner
• Various shifts available Monday thru Friday and weekends.