Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. PURPOSE OF JOB: The Regional Coordinator (RC) is a vital link between the office and field and across departments, working closely with Leader Development and Operations teams. The RC is responsible for meeting critical company deliverables as they relate to Trip Development including coordination and mentorship of TE’s, overseeing trip logistics, maintaining vendor relations, sub-contractor negotiations, ensuring Softrip updates are timely and accurate, and reviewing associated trip materials. Their focus is trip quality with coordination on budgets, contracts, crisis management, scheduling, custom/private trips and new trip development. RCs work most closely with Regional Managers and Trip Experts to successfully manage field staff and regional logistics for a designated segment of trips. A high degree of organization, attention to detail, self-motivation, creativity, coordination and leadership is required to carry out the responsibilities of this position along with a focus on timely execution of defined processes. MAJOR DUTIES AND RESPONSIBILITIES: Supervise Trip Experts for coordinated and effective regional operations, critical quality decisions, timely execution of Softrip updates, and delivery of all TD guest and leader facing materials. Mentor Trip Experts including providing feedback, mentoring performance, completeing mid season check ins and ESRs. Host village meetings to help connect leaders to company, provide informational tips, and foster good morale. Serve as vital communication link between field and office. Keep up with company and departmental communication – transmit/translate/reiterate for Field Staff as needed. Recruit, review applications, and make hiring recommendations for Field Experts, with a focus on TE applicants Onboard and train new TEs in region Provide real time crisis management for on-trip issues including supporting the weekend on-call team Provide high-level support for Field Staff in the region, with LD Managers and LDCs. Proactively look for ways to improve trip quality. Review and respond to guest, leader and staff feedback. Provide feedback and ideas to Regional Manager (RM). Plan, create and update all aspects of trip quality and design, including research and presearch, for designated trips by mentoring and working closely with Trip Experts. Build and maintain strong relationships with key vendors to ensure smooth operations. Foster positive community relations including in National Parks where applicable. Help provide solutions for desired trip capacity, working closely with RM and hotels team. Respond in a timely manner to private and custom trip requests if needed. Work closely with Private Trips Team, researchers, and all partners to insure the best possible experience for guests. REQUIRED KNOWLEDGE AND ABILITIES: Extensive Trip Leading experience and a strong understanding of Backroads’ service ethic. Trip Expert or Regional Expert experience required. Extensive leading experience in the area and experience as a mentor strongly preferred. Strong Project Management and organizational skills Strong interpersonal skills and management capabilities, including proven feedback skills via FTR feedback on trips and co-leaders Analytical skills preferred but not required Ability to multi-task and handle a myriad of details associated with trip planning; meeting deadlines in a fast-paced environment. Strong negotiating and problem-solving skills Budgeting and cost management abilities Systems and database skills Facility with Microsoft Excel and Word APPLICATION DETAILS: This is a Berkeley-based, full time, year round position Please apply via Workday, including a cover letter explaining why you are interested and your qualifications as well as your resume Reach out to Daysha Lichty and Barbara Borst with questions Application deadline is 3/31/24 We will be evaluating applications on a rolling basis I can't imagine a better way to travel the world than under your own power and in the company of like-minded adventurers. Sure, Backroads provides superb accommodations and meals, amazing Trip Leaders and unforgettable local encounters. But whether you’re sticking with the group or breaking off on your own, all of our planning and support are ultimately aimed at one simple thing: giving you the flexibility you need to discover the world on your own terms. Tom Hale, Founder & President