JOB OVERVIEW:The Sales Floor Lead helps maintain a profitable store that offers an elevated customer experience. You will work with all members of the Retail Store team to maintain customer service standards You will help with all aspects of order management, inventory accuracy and visual merchandising needs, all while ensuring the store hits metrics for sales and profitability. ESSENTIAL DUTIES & RESPONSIBILITIES: Place sales orders, process returns, and set up exchanges Support customers by helping them select relevant products or answer gear questions Close the retail store at designated time and complete associated closing responsibilities Help uphold coaching and feedback provided to the team by management Set example to retail store gearheads by providing exemplary customer service Ensures the retail store is open and ready to receive customers at designated operational hour Ability to identify order and inventory issues, and seek the right solution Cycle count to maintain the highest level of inventory accuracy Maintain cash drawer, spreadsheet and bank deposits Assist management with onboarding new staff Maintain, organize, and identify inventory needs for floor and window displays Assist in store inventory change over process and help the visual merchandiser maintain floor set. QUALIFICATIONS, SKILLS & ABILITIES: Knowledge of the gear we sell Proficient with Computers and Software products Strong ability to multitask Excellent verbal and written communication skills for multiple audiences including employees and customers Ability to prioritize and manage conflicting demands Working knowledge of MS Office products PHYSICAL DEMANDS Stand, walk, sit for extended periods. Speak and listen to others in person and over the phone. Use keyboard and read from computer screen and reports. Lift up to 15lbs. #BLP