JOB OVERVIEW: Backcountry is seeking a highly motivated and experienced Key Holder to join our team. The Key Holder will be responsible for managing the store during scheduled shifts, opening and closing the store, handling cash and credit card transactions, managing inventory, and providing excellent customer service to our valued customers. ESSENTIAL DUTIES & RESPONSIBILITIES: Assist the Store Manager in opening and closing the store Ensure the store is properly secured and alarm systems are functioning correctly Manage cash and credit card transactions, and perform daily cash reconciliations Maintain accurate inventory levels, conduct regular inventory audits, and report any discrepancies to the store manager Provide exceptional customer service, and assist customers with their purchases, product inquiries, and returns/exchanges Maintain a clean, organized and attractive store appearance Assist in the execution of and ensure daily tasks are completed Train and mentor new team members Perform other duties as assigned by the Store Manager and Assistant Store Manager QUALIFICATIONS, SKILLS & ABILITIES: High school diploma or equivalent Minimum of 2 years of experience in retail sales or customer service Strong communication and interpersonal skills Ability to manage multiple tasks and prioritize effectively Ability to work in a fast-paced and dynamic environment Must be able to work a flexible schedule, including evenings, weekends and holidays Basic computer skills, and experience with Point-of-Sale systems is a plus #BTP