1 Support Technician Job in San Mateo, CA
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Backblaze is Hiring a Support Technician Near San Mateo, CA
Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K customers in 175 countries, including businesses, developers, IT professionals, and individuals.
But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are seeking a Support Technician!What You’ll Do
- Answer questions commonly found in the FAQ.
- Help users install and uninstall programs on Mac and PC.
- Use clear communication via email and live chat.
- Learn how to navigate the Zendesk support tool and create helpful macros and workflow views.
- Respond to all tickets assigned to you in a timely manner.
- Collaborate with the Support Team daily in person and/or via video conferencing
- Ask questions of Senior agents to grow your knowledge base.
- Obtain skills and knowledge for growth and advancement.
- Develop a de-escalating tone in written communications.
- Learn to troubleshoot difficult technical issues.
- Learn to recognize and identify patterns in incoming tickets and chats and escalate those trends to Support Leadership
- The schedule for this position after training is Saturday - Wednesday
- Excellent communication, time management, core troubleshooting, problem-solving, and organizational skills.
- A desire to learn new skills and software.
- The ability to learn quickly.
- Strong familiarity with at least one of the following operating systems: Windows, MacOS
- The ability to commute to the San Mateo Office (strongly preferred but flexible)
- Familiarity with the Windows and Linux/Unix command line
- Knowledge to generate and review Windows and MacOS process lists
- Understanding of API's
- Ability to create, understand, and run scripts
Backblaze Perks
- 100% healthcare for family
- Dental and vision plan
- Competitive compensation and 401K
- RSU grants for full-time employees
- ESPP program
- Flexible vacation policy
- Maternity & paternity leave
- MacBook Pro to use for work plus a generous stipend to personalize your workstation
- Childcare bonus (human children only)
- Fertility treatment and support
- Learning & development program
- Commuter benefits
- Culture that supports a healthy work-life balance
The base pay range for this position is $48,000 to $58,000
At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries, but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.
Job Summary
Full Time
IT Outsourcing & Consulting
$58k-79k (estimate)
08/18/2023
06/04/2024
backblaze.com
SAN MATEO, CA
100 - 200
2007
Private
GLEB BUDMAN
$10M - $50M
IT Outsourcing & Consulting
Related Companies
About Backblaze
Backblaze is a cloud based platform that provides online backup and storage solutions for enterprieses.
The job skills required for Support Technician include Problem Solving, Time Management, Leadership, Linux, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Technician positions, which can be used as a reference in future career path planning. As a Support Technician, it can be promoted into senior positions as an Applications Support Technician II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Technician. You can explore the career advancement for a Support Technician below and select your interested title to get hiring information.
If you are interested in becoming a Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Support Technician job description and responsibilities
The Support Technician must offer technical assistance to clients and analyze technical requirements.
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The Support Technician should be able to help customers facing trouble understanding how certain hardware or software works.
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Support technicians must be extremely knowledgeable and skilled regarding the product they are providing support for so as to best help the customer.
02/27/2022: Nashville, TN
A support technician must be good at listening and communication skills to be clear that both the user and support specialist understand any problem, solution or user requirements.
01/25/2022: San Jose, CA
Maintains the computer and network systems of an organisation.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Support Technician jobs
Provide plant wide support both desk side and via remote correspondence.
03/04/2022: Salt Lake City, UT
As computers and software become more complex, support technician will be needed to provide technical assistance to customers and other users.
03/19/2022: Frankfort, KY
Candidate must know that a combination of technical skills, persistence and customer service skills are needed to be a support technician.
04/05/2022: Port Arthur, TX
A technical support should be able to work calmly when under pressure.
01/19/2022: Reno, NV
Gaining this skills set can enable a support technician to command higher wages from employers.
02/14/2022: Fort Wayne, IN
Step 3: View the best colleges and universities for Support Technician.
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