We are looking to hire a front desk team member with excellent organizational and administrative skills. You are expected to be a compassionate individual with superb time management and records keeping skills.

To ensure success, you should be confident and professional with fantastic communication and interpersonal skills that will contribute to the efficient day-to-day administration of the healthcare facility. Top candidates will work comfortably under pressure while multi-tasking in a fast-paced environment and can effectively handle patients.

This is a full time, Tuesday through Friday position.

Answering phone calls

Greeting patients professionally both in person and on the phone

Scheduling patient appointments

Coordinate practitioners schedule and appointments

Quickly answering or properly referring questions and issues

Optimizing provider schedules and patient satisfaction with efficient scheduling

Notifying providers of patient arrival

Handling patients by anticipating anxieties and effectively answering questions

Ensuring availability of treatment information by retrieving and updating patient records

Verifying financial records and collecting patient charges while filing and expediting third-party claims

Maintaining office inventory and equipment by checking stock to determine inventory level, anticipating supply needs, placing supply orders, verifying receipt of supplies, and scheduling equipment for service and repairs

Maintain patient accounts by obtaining, recording, and updating personal, medical and financial information

Protect patients’ rights by maintaining confidentiality of medical, personal and financial information

Maintaining operations by following policies and procedures, reporting needed changes

Contribute to team effort by accomplishing related results as needed

Perform all duties within HIPPA regulations

Light cleaning

Meticulous attention to details with the ability to multi-task

Telephone skills

Customer service

Time management

Strong organizational, administrative and planning skills

Scheduling

Word processing

Professionalism

Quality focus

Excellent organizational and time management skills

Ability to work under pressure and react effectively to emergency situations

Innovative thinker with strong conceptual and problem-solving skills

Excellent documentation, communication and IT skills

Passionate about healthcare excellence

High school diploma or equivalent

University/college degree is an asset

1 years of experience customer service or in a relevant role

Familiarity with phone systems

Previous experience with Microsoft Office software

Familiar with medical terminology, HIPPA regulations, ICD and CPT coding preferred