1 Concierge Agent Job in New York, NY

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Concierge Agent

Back to Back Security

New York, NY | Full Time

$38k-49k (estimate)

9 Months Ago

Concierge Agent

$38k-49k (estimate)

Full Time 9 Months Ago

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Back to Back Security is Hiring a Concierge Agent Near New York, NY

We are looking to hire an upbeat guests service associate to assist with checking guests in and out of our establishment. The guests desk agent will assist guests with inquiries, problems, and complaints. The guests service agent will be responsible for receiving guests’ payments and for balancing the cash at end of the shift. You will be familiar with the hotel layout, be up to date with different tariffs and special offers, understand the in-house restaurant's operation to facilitate guests' dining reservations and to make recommendations, and be proficient with operating the switchboard. You will ensure keys are handed back on guests' departure.

To ensure success you will be professional and pleasant in challenging situations and take responsibility for the satisfaction of guests from arrival to departure. Preferred candidates will be positive, proactive, and be skilled at multitasking in a fast-paced environment.

Guests Service Agent Responsibilities:

Greeting and thanking guests in a sincere, friendly manner.
Checking guests in on arrival and out on departure.
Posting charges to appropriate guest accounts.
Anticipating and addressing guests' needs, and resolving their problems and complaints.
Assisting guests with disabilities.
Operating switchboard and assisting with inquiries.
Assisting the reservations manager with taking reservations.
Collaborating and communicating with other internal departments to ensure guest satisfaction.
Complying with company procedures and safety policies.
Performing duties on a daily checklist.

Guests Service Agent Requirements:

High school diploma or suitable equivalent.
1 years of front desk agent experience preferred.
Well-groomed, professional appearance.
Outstanding written and verbal communication skills.
Team player.
Physically agile, and able to stand for extended periods.
Available to work shifts, over weekends, and on public holiday

Job Summary

JOB TYPE

Full Time

SALARY

$38k-49k (estimate)

POST DATE

08/22/2023

EXPIRATION DATE

04/24/2024

Call Center / Sales

Back to Back Security

Full Time

$43k-57k (estimate)

9 Months Ago

Front Desk Associate (FT)

Back to Back Security

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$36k-48k (estimate)

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Lobby Attendant

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The following is the career advancement route for Concierge Agent positions, which can be used as a reference in future career path planning. As a Concierge Agent, it can be promoted into senior positions as a Concierge Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Concierge Agent. You can explore the career advancement for a Concierge Agent below and select your interested title to get hiring information.