Description

Bach Team is seeking a full-time Tier II Systems Support Specialist to join our corporate office. As a for a Utah based company, you will assist the primary IT contact for multiple remote offices, as well as the corporate office. You will be responsible for daily end user support, maintaining and managing servers, and facilitating and/or maintaining any projects that arise surrounding IT as well as any other tasks assigned.

Position Responsibilities:

• Work primarily at the corporate location on tickets and server maintenance.
• Occasional travel to the multiple apartment communities to resolve any issues.
• Provide IT training to individuals when required.
• Perform preventative maintenance on the servers and networking equipment.
• Ensure backups are properly configured and functioning.
• Keep accurate inventory of computers and licensing information.
• Facilitate hardware and software replacements to keep things running smoothly.
• Primarily responsible for customer interaction and management of infrastructure services
• Answers inbound employee requests
• Assist with maintenance of service SLAs
• Work with senior level admins to determine and resolve high level problems
• Management of production infrastructure hardware/software and related technologies
• Identify & troubleshoot server configuration and/or performance irregularities
• Develop procedures to respond to these irregularities in a timely manner
• Ensure infrastructure is properly monitored
• Infrastructure alerts are addressed in a timely and thorough manner
• Oversee the execution and completion of assigned tasks
• Document and improve existing processes

Requirements

Technologies:

• Web services, DNS, FTP, DHCP, IIS, Apache DHCP, VLAN, NAT, etc
• Networking (Cisco, Sonicwall, TCP/IP)
• Hypervisor/Window Servers (VMWare/KVM/Hyper-V)
• MS Exchange/Office 365 and Azure AD)
• Firewall (Microsoft, IPTables, Cisco ASA, Sonicwall, HA pair configurations)
• Microsoft Server, Linux, Ubuntu
• Backup tools, image builds and server recovery
• Enterprise IT support.
• Experience with Active Directory.
• Experience with VPNs (IPSec, SSL, etc.).

A qualified candidate will have:

• A proven track record identifying and championing appropriate new technologies.
• Strong knowledge and experience in server, network, and applications, and problem resolution.
• Proficiency in managing and prioritizing multiple projects.
• Strong communications skills and ability to impart information about our technologies.
• Advanced troubleshooting skills of familiar and unfamiliar technologies alike.
• Flexibility to work on troubleshooting unfamiliar products through the vendor or online documentation.
• Innovation skills and the ability to think out of the box.
• Excellent written and verbal communication skills including interpersonal / customer service skills.
• Superior analytical and problem-solving abilities with keen attention to detail.
• An exceptionally self-motivated work ethic and the ability to set and manage priorities judiciously

Benefits

• Medical (100% of employee monthly premium paid for)
• PTO
• Paid Holidays
• Dental
• Vision
• Life Insurance paid for by the company
• Short and Long term disability
• Company events and activities

Bach Homes is committed to workforce diversity. All candidates, veterans, and individuals with disabilities are encouraged to apply.

About Bach Homes:

Founded in 2006, Bach Homes is a rapidly growing homebuilder that specializes in both single-family homes and multi-family apartment projects. Over the years, they have diversified and expanded adding divisions for an Excavation company, Property Management Company, Land Development company, Home Furnishings company, and an Internet company.