Overview:
We are seeking a skilled and motivated IT Support professional to join our team. As an IT Support, you will be responsible for providing technical assistance and support to our employees. You will play a crucial role in maintaining our IT infrastructure and ensuring smooth operations.

Responsibilities:
- Provide technical support to end-users, troubleshooting hardware and software issues
- Install, configure, and maintain computer hardware, software, and peripherals
- Assist with setting up new user accounts and permissions
- Respond to user inquiries and resolve technical problems via phone, email, or in person
- Collaborate with cross-functional teams to resolve complex technical issues
- Document and track all support requests using ticketing systems such as Jira
- Perform routine maintenance tasks such as system updates and backups
- Conduct software troubleshooting to identify and resolve issues
- Assist with the setup and maintenance of audiovisual equipment for meetings and presentations

Experience:
- Proven experience in IT support or a related field

- SQL knowledge and experience a must.
- Strong knowledge of computer hardware, software, and operating systems (Windows, Mac OS)
- Familiarity with office productivity software (Microsoft Office)
- Experience troubleshooting software and hardware issues
- Excellent problem-solving skills with the ability to diagnose and resolve technical problems

- Knowledge of Ecommerce sites currently running. Troubleshooting as well as upgrading sites are a plus!
- Strong communication skills, both verbal and written
- Ability to prioritize tasks and manage time effectively
- Knowledge of IT infrastructure components such as servers, networks, and security is a plus

Job Type: Full-time

Pay: $26.30 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Bonus opportunities
• Holiday pay
• Hourly pay
• Overtime pay
• Performance bonus
• Weekly pay
• Yearly bonus

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift

Ability to Relocate:

• Dighton, MA 02715: Relocate before starting work (Required)

Work Location: In person