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Customer Success Manager (Enterprise & Mid-Market)

Tubular Labs

San Francisco, CA | Full Time

$122k-173k (estimate)

2 Weeks Ago

Customer Success Manager - Mid Market

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Customer Success Manager (Enterprise & Mid-Market)

Tubular Labs San Francisco, CA

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$122k-173k (estimate)

Full Time 2 Weeks Ago

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Tubular Labs is Hiring a Customer Success Manager (Enterprise & Mid-Market) Near San Francisco, CA

Tubular Labs is a collective of left right-brained thinkers, the data-gurus and trends-obsessed, who help our clients shape culture through social video. We build technology that unlocks unprecedented insights across social video audiences and platforms, creating unrivaled knowledge for brands, creators, and media companies.

This Customer Success Manager will own the end-to-end customer lifecycle from initial kickoff to renewal for Tubular’s Enterprise & Mid-Market customers, ensuring Tubular is a must-have solution in their analytics stack. Your customer base will include leading media companies, top brands, and transformational tech platforms.

This role is an excellent opportunity for someone with 3 - 5 years of relevant, client-facing experience to join a dynamic company and work directly with leaders in marketing, content creation, data analysis and more.

What will you do?

Build Relationships : Establish and nurture multilayered relationships throughout client organizations. Identify key stakeholders and develop internal champions

Partner Strategicall y: Become the client’s day-to-day strategic advisor who understands their business challenges and can suggest novel ways to leverage Tubular’s insights to solve these challenges

Drive Adoption: Drive adoption and usage of new products and features across multiple business units, teams, and markets. Surface new growth opportunities

Deliver Value : Build a deep understanding of customer’s business objectives. Be able to deliver on and communicate the value Tubular brings to their teams

Ensure Retention : Course correct when you identify risks ahead of renewal, then manage proposal, negotiation and contracting process for existing business.

Win as a team : Work cross-functionally with Sales and Professional services as part of a unified account team. Identify and share best practices with the global Customer Success organization

Who you are and what makes you qualified:

● 3-5 years of client facing experience working with enterprise customers in the digital video, social media, martech or measurement/analytics space

● Empathy for customers and passion for business outcomes and revenue growth

● Previous experience proving value as part of sales or renewal processes, ideally with SaaS contracts with VP-level and above business owners

● Strong written and verbal communication skills and an ability to build rapport with stakeholders of diverse backgrounds and skill sets

● Excellent organizational skills and experience prioritizing effectively in a fast-paced environment

What do we offer?

Exposure to the the leading media conglomerates, social platforms

Competitive compensation and equity

A 401(k) plan to help you prepare for your future

Flexible PTO

Free health insurance plans, dental and vision packages to fit your needs to ensure you’re happy and healthy

Flexible work environment (we have teams across the US, Singapore, & the UK)

What do we care about?

1. Diversity and belonging

We are committed to creating an inclusive and diverse Tubular team. We believe that different perspectives lead to better ideas and more creative solutions that allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer.

2. Flexibility

Tubies can choose what works best for them: work in one of our offices, be fully remote, or the best of both worlds! We believe in a flexible working environment to allow everyone to perform at their best while ensuring a healthy work-life balance. We have recently implemented Healthy Mind Days, so once a month, for half a day all Tubies turn off their computers to focus on wellbeing. On top of that, our benefits are top-notch, including a free Headspace account, stipend to set up an ergonomic office at home, and many more.

3. A culture like no other

At Tubular, we like to think that our culture is like no other. Our people are hungry to learn, grow, and help one another. That means no ego, a lot of humility, empathy, and a genuine effort to make an impact. Leaders at Tubular want to hear from their teams, encourage innovation, and ideate at every level. We believe openness and transparency is the only way to get things done. It’s how we make extraordinary things happen together.

At Tubular, people are everything.

Why choose Tubular?

Tubular is riding the tsunami of digital video. Smartphones, social media, and new streaming apps are revolutionizing media and entertainment. Viewers have never had so much great content to choose from, from so many diverse creators available to watch in so many ways. Tubular is the worldwide leader in social video intelligence. We serve the world’s greatest media companies and brands, including top movie studios & TV networks, leading technology companies, and the creme of digital-first publishers. We are a team of tech-savvy media enthusiasts. We offer a fast-paced environment with an opportunity to make a real impact on your career, on our company, and the global media industry. With a highly engaged client base, we offer an insider’s view on the rise of the new generation of entertainment.

Job Summary

JOB TYPE

Full Time

SALARY

$122k-173k (estimate)

POST DATE

05/02/2024

EXPIRATION DATE

05/20/2024

WEBSITE

tubularlabs.com

HEADQUARTERS

Mountain View, CA

SIZE

200 - 500

Related Companies

The following is the career advancement route for Customer Success Manager (Enterprise & Mid-Market) positions, which can be used as a reference in future career path planning. As a Customer Success Manager (Enterprise & Mid-Market), it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager (Enterprise & Mid-Market). You can explore the career advancement for a Customer Success Manager (Enterprise & Mid-Market) below and select your interested title to get hiring information.

Customer Success Manager (Enterprise & Mid-Market)

Customer Success Director

Head of Customer Success

Customer Success Manager

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$115k-162k (estimate)

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If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Success Manager job description and responsibilities

Having a customer success manager overseeing the onboarding process helps with retention.

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Customer success managers should have strong organization and presentation skills, but those things can be taught.

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They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.

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Take time to understand what each customer needs and help customers take the shortest route possible.

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The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Success Manager jobs

Customer success managers are both salespeople and support professionals.

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During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products

01/02/2022: Longview, TX

A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.

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Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.

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Customer Success Managers must be strong, natural advocates.

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Step 3: View the best colleges and universities for Customer Success Manager.

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