Responsibilities

Guest Service : Accountable for guest satisfaction by leading the housekeeping team; assigning, inspecting, recording housekeeping actions in all areas of the hotel.

Timely respond to guest concerns or requests in courteous and friendly manner, focuses on service recovery when applicable.

Safety / Risk Management : Conducts routine inspections of housekeeping operations to maintain standards per B. F. Saul Company Hospitality Group, local, state and federal regulations.

Keep all information up to date in Material Safety Data Sheets to ensure proper procedures when using chemicals. Ensures a clean and safe work environment, and follows all B.

F. Saul Company Hospitality Group procedures for guest / team member incidents.

Associate Management and Development : Responsible for directing staff performance; take appropriate corrective action as needed to hold team members accountable.

Motivates staff by setting goals, providing ongoing feedback, and rewarding / recognizing team members. Assist with coaching, and development of all team members.

Assist with required training for department team members and ensuring training records are maintained. Analyzes quality issues, identifies training needs and ensures implementation to improve results.

Utilizes available resources and adheres to B. F. Saul Company Hospitality Group training policies. Promotes collaboration and positive, professional work environment.

Self / Workload Management : Attends all daily, weekly and / or monthly department / hotel meetings to ensure proper communication / planning occurs.

Uses expertise to advise and implement changes to housekeeping operations as needed Assist with housekeeping / laundry initatives and meeting productivity standards at the hotel level.

Must have high attention to detail, good communication skills, leadership ability and excellent problem solving skills. Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving.

Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all B.

F. Saul Company Hospitality Group Standard Operating Procedures.

Required Skills and Experience :

• High school diploma or GED preferred.
• Minimum 1 year housekeeping experience preferred. Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with team members and guests.
• Must be able to manage multiple priorities in a fast-paced environment.
• Bi-lingual ability preferred. Ability to lift, push, pull up to 75 pounds on a regular basis throughout shift. Significant bending required.

EEO AA M / F / Vet / Disabled

Benefits

At B. F. Saul Company Hospitality Group, we recognize that the achievement of our goals begins with our team members. Taking care of our team members is the best way to ensure that they deliver the service and experience to our guests that we promise in Our Big 3.

Our benefits start with the basics of having weekly paychecks to enable our team members to manage their finances. For longer term planning, we have a 401(k) program that is the best in the industry.

We offer a 3 : 1 match on contributions up to 2%, meaning that if a team member contributes 2% of their income, we contribute 6%! We realize how important planning for retirement is, and we provide the support and financial matching to help do that.

Outlined below is a summary of our team member benefits :

Well-Being

• Health Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Flexible Leave and Vacation Policy

Long Term Planning

• 401(k) Program
• Paid Life Insurance
• Tuition Reimbursement

Team Member Programs

• Our Big 3 Mission Statement Leaders of the Month / Year
• Annual Performance Appraisals and Wage Increase Opportunities
• Annual Team Member Banquets
• Annual Team Member Engagement Survey
• Discounted Room Rates for Team Members, Family and Friends

Last updated : 2024-03-30