Responsibilities

Financial Results / Cost Control : Responsible for the overall finances of the housekeeping department. Responsible for maximizing hotel profitability and management of expenses.

Effectively manages labor through proper scheduling, monitoring, and adjusting based on business needs. Manages supply costs by negotiating and reviewing with vendors and safeguarding existing supplies.

Follows Holiday Inn and B. F. Saul Company Hospitality Group procurement guidelines and applies good business judgment. Assists with the preparation and management of the department budget.

Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources. Ensures sufficient room inventory is available and cleaned to maximize revenue.

Guest Service : Accountable for guest satisfaction by providing quality room cleanliness and room supplies. Timely respond to guest concerns or requests in courteous and friendly manner, focuses on service recovery when applicable.

Works side by side with staff to train and model appropriate guest service standards. Achieves business revenue goals by developing and implementing service programs within the housekeeping department designed to increase guest satisfaction.

Safety / Risk Management : Conducts routine inspections of housekeeping operations to maintain standards per Holiday Inn and B.

F. Saul Company Hospitality Group, local, state and federal regulations. Keep all information up to date in Material Safety Data Sheets to ensure proper procedures when using chemicals.

Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest / team member incidents.

Associate Management and Development : Responsible for evaluating staff performance and takes appropriate corrective action as needed to hold team members accountable.

Motivates staff by setting goals, providing ongoing feedback, and rewarding / recognizing team members. Responsible for interviewing, hiring, coaching, and development of all team members.

Responsible for all required training for department team members and ensuring training records are maintained. Analyzes quality issues, identifies training needs and ensures implementation to improve results.

Utilizes available resources and adheres to Holiday Inn and B. F. Saul Company Hospitality Group training policies. Promotes collaboration and positive, professional work environment.

Self / Workload Management : Attends all daily, weekly and / or monthly department / hotel meetings to ensure proper communication / planning occurs.

Uses expertise to advise and implement changes to housekeeping operations as needed Responsible for all housekeeping / laundry initatives and meeting productivity standards at the hotel level.

Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all Holiday Inn and B.

F. Saul Company Hospitality Group Standard Operating Procedures.

Required Skills and Experience :

• High school diploma or GED required.
• College degree or equivalent experience preferred.
• 2 years of progressive housekeeping management experience required. Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with team members and guests.
• Must be able to manage multiple priorities in a fast-paced environment.
• Bi-lingual ability preferred. Ability to lift, push, pull up to 75 pounds on a regular basis throughout shift. Significant bending required.
• EEO AA M / F / Vet / Disabled

Benefits :

• Well-Being Benefits :
• Health Insurance
• Dental & Vision Insurance
• Short & Long Term Disability
• Vacation
• Long Term Planning :
• 401(k) Retirement Program
• Paid Life Insurance
• Tuition Reimbursement
• Team Member Programs :
• Our Big 3 Mission Statement Leaders of the Month / Year
• Annual Performance Appraisals and Wage Increase Opportunities
• Annual Team Member Banquets
• Annual Team Member Engagement Survey
• Discounted Room Rates for Team Members, Family and Friends
• Complimentary Room Stays
• Weekly Payroll

Last updated : 2024-04-23