Responsibilities

Guest Service : Accountable for guest satisfaction by supervising the Food and Beverage team, ensuring food and beverage service standards are met and guest needs are responded to in a timely manner.

Resolves guest complaints in courteous and friendly manner, focusing on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards.

Financial Expectations : Follows proper selling techniques and ensures strategies are utilized to maximize Food and Beverage revenues.

Drives sales and maximizes revenue by up-selling. Follow B.F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions.

Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.

Safety / Risk Management : Maintains a clean and safe work area in compliance with B.F. Saul Company Hospitality Group, brand, local, state and federal regulations.

Follows all B.F. Saul Company Hospitality Group procedures for guest / team member incidents. Knowledgeable of hotel emergency procedures.

Self / Workload Management : Produces required volume of work by planning, organizing and prioritizing work duties. Demonstrates clear written and verbal communication skills.

Promotes collaboration and positive, professional work environment. Attends all daily, weekly and / or monthly department / hotel meetings to ensure proper communication / planning occurs.

Adheres to all B.F. Saul Company Hospitality Group Standard Operating Procedures.

Qualifications

• Experience / Knowledge / Skills / Abilities : 12 months in a position requiring skills / abilities similar or equal to that of a Restaurant / Food and Beverage Supervisor.
• Prior experience in guest relations. Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment.

Benefits

At B. F. Saul Company Hospitality Group, we recognize that the achievement of our goals begins with our team members. Taking care of our team members is the best way to ensure that they deliver the service and experience to our guests that we promise in Our Big 3.

Our benefits start with the basics of having weekly paychecks to enable our team members to manage their finances. For longer term planning, we have a 401(k) program that is the best in the industry.

We offer a 3 : 1 match on contributions up to 2%, meaning that if a team member contributes 2% of their income, we contribute 6%! We realize how important planning for retirement is, and we provide the support and financial matching to help do that.

Outlined below is a summary of our team member benefits :

Well-Being

• Health Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Flexible Leave and Vacation Policy

Long Term Planning

• 401(k) Program
• Paid Life Insurance
• Tuition Reimbursement

Team Member Programs

• Our Big 3 Mission Statement Leaders of the Month / Year
• Annual Performance Appraisals and Wage Increase Opportunities
• Annual Team Member Banquets
• Annual Team Member Engagement Survey
• Discounted Room Rates for Team Members, Family and Friends

Last updated : 2024-05-08