Our service-oriented Patient Services Representatives are an essential part of our care team, acting as the first point of contact for patients seeking care. As a growing ophthalmology practice, we’re looking for a Spanish-speaking professional who is friendly, tech-savvy, a quick study and adaptable. The best candidate will work well as a member of a cohesive care team, alongside the doctor, practice manager, and other clinic staff. Training will be provided.

Job duties include:

• Customer service: greeting and checking-in patients
• Schedule management: answering phone calls, scheduling patients
• Referral management: obtaining PCP referral authorizations, following up with referring providers and patients about missing documents and appointments
• Insurance eligibility and verification: verifying insurance, interpreting eligibility and benefits, obtaining prior authorizations, calculating patient responsibility
• Communication: triaging phone calls, follow-up and communication with patients and referring practices
• Language support: assisting clinic staff with obtaining and documenting patient medical history for Spanish-speaking patients
• Office maintenance: supply & inventory management, keeping the front office workspace clear of PHI and clutter
• other administrative tasks as assigned

Skills required:

• Computer skills
• Medical terminology
• Organization
• Critical thinking
• Problem solving
• Customer Service

Minimum Qualifications:

• HS Diploma
• Fluent in Spanish
• Prior admin, reception or customer service experience
• Proficient with technology, including computer applications, mobile devices and printers
• Medical Terminology
• Prior experience with EMR systems
• Prior experience in healthcare, ophthalmology preferred

Job Types: Part-time, Temp-to-hire

Pay: $15.00 - $19.00 per hour

Expected hours: 12 – 24 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• Medical receptionist: 2 years (Required)

Ability to Relocate:

• Keller, TX 76244: Relocate before starting work (Required)

Work Location: In person