** Front Desk Supervisor - $21/hour**

**Job Category****:** Front Office **Requisition Number****:** FRONT001411 Showing 1 location **Job Details**

**Description**

**JOB FUNCTIONS:**

***Guest relations and service***

* Supervises guest registration and assists when needed.

* Blocks all special service requests.

* Knows daily events, groups and VIP pre-registration, and functions.

* Prepares all group arrivals.

***Staffing***

* Provides technical assistance to Front Office agents when needed.

* Trains, counsels, supervises, and makes recommendations

* Checks staffing for coverage and appearance.

* Assigns duties and briefs staff on a daily basis.

* Attends Front Office meetings on a regular basis.

***Problem solving***

* Briefs supervisors on pending problems.

* Inspects rooms when necessary.

***Administrative and controlling tasks***

* Checks and maintains supplies.

* Prepares all daily reports.

* Checks room status and controls daily availability.

***Communication***

* Updates log book, back up lists, and prepares information for shift change.

* Obtains shifts change information at the beginning of the shift.

* Verifies computer entries and housekeeping reports against computer runs.

**KNOWLEDGE, SKILLS, & ABILITIES:**

**ESSENTIAL:**

***Self-Efficacy***

* Computer knowledge: Opera is preferred

* Thorough knowledge of Front Office and Reservations operations.

***Problem Solving***

* Work under pressure, meet deadlines, and use good judgment.

* Communicate effectively both verbally and in writing.

***Ethical Awareness***

* Use tact, make decisions, and maintain confidentiality.

**DESIRABLE:**

* Ability to train, develop & motivate staff.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Required**

**1 year:** previous experience as supervisor

**Licenses & Certifications**