Job Description
The Client Service Delivery Coordinator is responsible for providing support to the Client Service Delivery Team to ensure the timely and effective application of RenewableWorks processes and procedures and the company mission. This person will support the customer relationship with a focus on improving customer experience, account retention and sales growth. This position requires organizational, project management, interpersonal and computer/data management skills as well as independent judgment to anticipate and solve problems to maintain smooth and professional client service delivery experience. The Client Service Delivery Coordinator interacts and serves as a point of contact with cross-functional leadership members. All aspects of this position impact revenue, retention and overall service.
JOB DUTIES AND RESPONSIBILITIES

• Supports and completes tasks and procedures to drive operational excellence for all applicable touch points in the customer experience including customer inquiries, orders, fulfillment, problem resolution, and retaining existing customers for RenewableWorks.
• Adheres to service level goals, individual and team performance goals, quality assurance targets and productivity levels.
• Supports RenewableWorks business including knowledge of partners that are critical to customer success.
• Partners with operations and sales teams after identifying specific customer service issues and trends; implements appropriate action plans to address root cause.
• Ensures excellent customer and field communication for program success.
• Implements suggested system and workflow improvements to enhance the team's efficiency and relies on experience and judgment to plan and accomplish goals and tasks focused on speed to delivery service.
• Develops relationships to become the point of contact with key representatives and enhance proactive communication and follow through on all transactions.

CORE KNOWLEDGE AND SKILLS

• Microsoft Office products, including Outlook, Excel, Word and PowerPoint.
• Ability to work independently, organize and prioritize workload to meet deadlines, utilize a wide degree of creativity and latitude to accomplish goals, understand business implications of decisions, and complete multiple tasks/ projects with minimal supervision in a fast-paced environment.
• Strong verbal and written communication, the ability to communicate effectively and conducts meetings. Must be able to interact well at all levels of the organization.
• Ability to drive team efficiency and productivity while fostering a positive, motivational work environment that supports collaboration and team work.
• Strong problem solving, attention to detail, and analytical ability. Ability to analyze and consider potential conclusions as it relates to historical data and current events to anticipate business needs and implement plans accordingly.
• Works effectively and proficiently with customers, vendors and management team to build relationships and investigate and resolve issues and challenges.
• Strong ability to work in multiple platforms efficiently and accurately.
• Strong customer and team interpersonal and communication skills with the ability to influence others.
• Conducts business with integrity, high moral standards, and ethical behavior.

QUALIFICATIONS
Education

• High school diploma, GED or international equivalent required.

Work Experience

• Bilingual skills required in Spanish
• At least 1 year required experience supporting customer inquiries, product fulfillment and services, and is accountable for problem resolution success and a focus on retention.
• At least 1 year industry-specific experience in the Professional Services/Staffing/Client Service Delivery field is preferred.

Licenses/Certifications

• N/A

The hourly rate for this position is anticipated to range between $19.00 - $24.00 per hour. This range is a good-faith estimate, based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer a competitive benefits package, including Medical/Dental/Vision insurance, Company-matching 401(k), Employee Stock Purchase Program, and Tuition Reimbursement, in addition to other programs and perks. More details about our benefits can be found by copying and pasting this URL into your browser: https://bit.ly/24benefits .
WORK ENVIRONMENT AND PHYSICAL DEMANDS

• Employee is frequently required to stand, walk, sit, talk, and/or hear for long periods of time. The employee must regularly lift and/or move up to 10 pounds, occasionally lift and/or move 25 pounds.
• This is a remote/virtual role; work from home.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.
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