1 STATE MONITOR ADVOCATE Job in Phoenix, AZ
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STATE MONITOR ADVOCATE
$52k-67k (estimate)
Full Time
0 Months Ago
AZ Dept. of Economic Security is Hiring a STATE MONITOR ADVOCATE Near Phoenix, AZ
DEPARTMENT OF ECONOMIC SECURITY
Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.
DES serves more than 3 million Arizonans. Our Mission is to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.
DES serves more than 3 million Arizonans. Our Mission is to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable.
STATE MONITOR ADVOCATE
Division of Employment and Rehabilitation Services (DERS)
Workforce Development Administration (WDA)
IMPORTANT: In order to be considered for this position all candidate must create a candidate profile and apply directly at: https://www.azstatejobs.gov/jobs/state-monitor-advocate-remote-options-arizona-united-states-phoenix-9eb23c4a-0c23-4650-87b8-4a73808aeae2
Division of Employment and Rehabilitation Services (DERS)
Workforce Development Administration (WDA)
IMPORTANT: In order to be considered for this position all candidate must create a candidate profile and apply directly at: https://www.azstatejobs.gov/jobs/state-monitor-advocate-remote-options-arizona-united-states-phoenix-9eb23c4a-0c23-4650-87b8-4a73808aeae2
Job Location:
1789 West Jefferson Street, Phoenix, Arizona 85007
Posting Details:
Posting Details:
Salary: $29.3040/ hourly ($60,952.32 annually)
Grade: 21
Closing Date: Open until sufficient resumes are received.
This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.
Grade: 21
Closing Date: Open until sufficient resumes are received.
This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.
Job Summary:
Would you like to be part of an amazing culture that helps Arizonans reach their full potential through temporary assistance? The Arizona Department of Economic Security (DES) is looking for individuals that are committed to service, community, and teamwork.
The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) strengthens Arizona communities by bridging and minimizing gaps to employment and independence.
We are seeking an experienced and highly motivated individual to join our team as a State Monitor Advocate with the Workforce Development Administration (WDA). This position is responsible for ensuring Migrant Seasonal Farm Workers (MSFWs) statewide are provided with equitable services offered by leveraging partnerships at the local, state, and national level that serve the interests of MSFWs by ensuring they have access to these services in a way that is unique to their needs. This role is critical to Arizona given the agricultural industry’s significant role in the state’s economy and demographic composition.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.
The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) strengthens Arizona communities by bridging and minimizing gaps to employment and independence.
We are seeking an experienced and highly motivated individual to join our team as a State Monitor Advocate with the Workforce Development Administration (WDA). This position is responsible for ensuring Migrant Seasonal Farm Workers (MSFWs) statewide are provided with equitable services offered by leveraging partnerships at the local, state, and national level that serve the interests of MSFWs by ensuring they have access to these services in a way that is unique to their needs. This role is critical to Arizona given the agricultural industry’s significant role in the state’s economy and demographic composition.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.
Job Duties:
• Monitor and evaluate services delivered to Migrant Seasonal Farmworkers. Monitor the Employment Service complaint system for processing complaints and policies and procedures related to customer complaints. Ensure all significant MSFW one-stop centers are reviewed at least once per year.
• Work with ARIZONA@WORK staff to develop standard statewide procedures and processes that align with Department of Labor and state policies; Provide guidance and support needed for quality assurance, internal controls, and achieve Department of Labor (DOL), Division, and Administration measures.
• Utilizing Arizona Management System for leading, managing performance, and problem-solving to assist in analyzing data and systems reports in order to make recommendations on service delivery improvement. Provide real-time, ongoing staff technical assistance to direct service staff to include the development of a multi-faceted training system that is inclusive to interested partnership staff and leaders.
• Enforces policies and procedures as the division point of contact on the MSFW program and Employment Services complaint system with DOL and other interested parties. Develop positive working relationships and collaborate with National Farmworker Jobs Program (NFJP) grantee, other MSFW service providers, advocacy organizations, and employers by advocating to improve services to MSFWs.
• Application of DOL regulations 20 CFR 653-658, State policies, and service delivery strategies tied to the administration of the MSFW program, agricultural clearance system, and the Employment Services compliant system, and how they interlock with other divisions, DOL, and key partners.
• Track equity indicators and minimum service level indicators (20 CFR 653.109(g)-(h), outreach activities and submit quarterly reports to DOL.
• Review outreach workers' daily logs and other reports including those showing or reflecting the workers' activities. Formulate corrective actions plan where deficiencies exist and report findings.
• Prepare and submit the Agricultural Outreach Plan (AOP) and Annual Outreach Summaries.
• Work with ARIZONA@WORK staff to develop standard statewide procedures and processes that align with Department of Labor and state policies; Provide guidance and support needed for quality assurance, internal controls, and achieve Department of Labor (DOL), Division, and Administration measures.
• Utilizing Arizona Management System for leading, managing performance, and problem-solving to assist in analyzing data and systems reports in order to make recommendations on service delivery improvement. Provide real-time, ongoing staff technical assistance to direct service staff to include the development of a multi-faceted training system that is inclusive to interested partnership staff and leaders.
• Enforces policies and procedures as the division point of contact on the MSFW program and Employment Services complaint system with DOL and other interested parties. Develop positive working relationships and collaborate with National Farmworker Jobs Program (NFJP) grantee, other MSFW service providers, advocacy organizations, and employers by advocating to improve services to MSFWs.
• Application of DOL regulations 20 CFR 653-658, State policies, and service delivery strategies tied to the administration of the MSFW program, agricultural clearance system, and the Employment Services compliant system, and how they interlock with other divisions, DOL, and key partners.
• Track equity indicators and minimum service level indicators (20 CFR 653.109(g)-(h), outreach activities and submit quarterly reports to DOL.
• Review outreach workers' daily logs and other reports including those showing or reflecting the workers' activities. Formulate corrective actions plan where deficiencies exist and report findings.
• Prepare and submit the Agricultural Outreach Plan (AOP) and Annual Outreach Summaries.
Knowledge, Skills & Abilities (KSAs):
• Knowledge of mediation, negotiation, and monitoring techniques and practices.
• Knowledge of quality control, assessment, and research analysis methods.
• Knowledge of planning, organizing, and directing comprehensive administrative services including fiscal management and control.
• Knowledge of community services practices and resources, customer service, and public relations.
• Knowledge of basic principles of presentation, training methods, and principles of learning.
• Skill in directing a comprehensive administrative service program.
• Skill in successfully initiating and maintaining complex and difficult relations with employees and the public.
• Skill in researching and interpretation of Federal and State laws, statutes, rules, regulations, and guidelines applicable to area of assignment.
• Skill in conducting assessments and preparing reports, recommendations, and corrective action plans.
• Skill in leadership and supervision of a geographically dispersed team.
• Ability to learn, understand, and interpret state and federal laws, regulations and policies, Equal Employment Opportunity Laws, the Federal Labor Standard Act, department/division program policies and procedures, and agency personnel rules and procedures.
• Ability to collect and review data on a regular basis to anticipate needs and make necessary adjustments to knowledge or processes.
• Ability to understand stakeholder circumstances, problems, expectations, and needs, sharing information to build understanding of issues and capabilities to problem solve issues and resolve conflicts.
• Ability to establish and maintain controls over schedules, timetables, and priorities.
• Knowledge of quality control, assessment, and research analysis methods.
• Knowledge of planning, organizing, and directing comprehensive administrative services including fiscal management and control.
• Knowledge of community services practices and resources, customer service, and public relations.
• Knowledge of basic principles of presentation, training methods, and principles of learning.
• Skill in directing a comprehensive administrative service program.
• Skill in successfully initiating and maintaining complex and difficult relations with employees and the public.
• Skill in researching and interpretation of Federal and State laws, statutes, rules, regulations, and guidelines applicable to area of assignment.
• Skill in conducting assessments and preparing reports, recommendations, and corrective action plans.
• Skill in leadership and supervision of a geographically dispersed team.
• Ability to learn, understand, and interpret state and federal laws, regulations and policies, Equal Employment Opportunity Laws, the Federal Labor Standard Act, department/division program policies and procedures, and agency personnel rules and procedures.
• Ability to collect and review data on a regular basis to anticipate needs and make necessary adjustments to knowledge or processes.
• Ability to understand stakeholder circumstances, problems, expectations, and needs, sharing information to build understanding of issues and capabilities to problem solve issues and resolve conflicts.
• Ability to establish and maintain controls over schedules, timetables, and priorities.
Selective Preference(s):
• MSFW background, speak Spanish and have substantial work experience in farmworker activities as defined by CFR 653.108. Three years managerial experience in one or more of the functions related to the duties of this class; a Master's degree in business or public administration from an accredited college or university may substitute for one year of the required experience.
Pre-Employment Requirements:
• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• The position will require a current, valid Arizona Driver’s License. Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) and have an acceptable driving record in accordance with DES Fleet Management-Safety Program policy and procedures (DES 1-07-26 & DES 1-07-26-01). Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• The position will require a current, valid Arizona Driver’s License. Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) and have an acceptable driving record in accordance with DES Fleet Management-Safety Program policy and procedures (DES 1-07-26 & DES 1-07-26-01). Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.
Benefits:
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
- Career Advancement & Development Opportunities
- Flexible schedules to create work/life balance
- Tuition Reimbursement
- Participation in the Arizona State Retirement System (ASRS)
- 10 paid holidays per year
- Stipend Opportunities
- Infant at Work Program
- RideShare and Public Transit Subsidy
- Affordable Medical, Dental, and Vision
- Life and Disability Insurance
- Opportunity to work remotely (home office) on an ad-hoc basis
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
- Career Advancement & Development Opportunities
- Flexible schedules to create work/life balance
- Tuition Reimbursement
- Participation in the Arizona State Retirement System (ASRS)
- 10 paid holidays per year
- Stipend Opportunities
- Infant at Work Program
- RideShare and Public Transit Subsidy
- Affordable Medical, Dental, and Vision
- Life and Disability Insurance
- Opportunity to work remotely (home office) on an ad-hoc basis
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement:
State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work, you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
On, or shortly after, your first day of work, you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
Contact Us:
For questions about this career opportunity, please call (480) 202-3850 or email Brianhemminger@azdes.gov.
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (480) 202-3850 or emailing Brianhemminger@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (480) 202-3850 or emailing Brianhemminger@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.
Job Summary
JOB TYPE
Full Time
SALARY
$52k-67k (estimate)
POST DATE
05/27/2023
EXPIRATION DATE
05/22/2024
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