2 Patient Care Navigator Jobs in Mc Donough, GA
Aylo Health is Hiring a Patient Care Navigator Near Mc Donough, GA
We offer a work environment that values the creation of lifelong relationships, while also providing opportunities for growth and career development. We strive to care for each other with the same passion with which we care for our patients. Aylo Health offers competitive pay to team members who provide high-quality care, while delivering an exceptional patient experience.
JOB SUMMARY: The Patient Care Navigator is responsible for driving best in class experience with callers through our different modes of communication that represents the Aylo brand. The PCN will also be responsible for performing other essential functions.
ESSENTIAL FUNCTIONS:
- Answer incoming calls in a timely and efficient manner while providing a high level of quality patient care and customer service at all times
- Interacts with callers in a prompt, pleasant, and helpful manner
- Determines needs of callers and provides instructions/directions as needed
- Schedules and/or reschedules appointments for patient office visits and procedures
- Collaborate with different offices to drive resolution for patient/caller
- Supplies callers with adequate and accurate information such as addresses and provider information
- Coordinates urgent patient requests, reports problems or irregularities to Contact Center Leader
- Collects and records accurate patient information in CRM
- Assist callers with questions regarding patient appointments or cancellation requests
- Meets or exceeds quality and productivity standards as set by the Contact Center Leader
- Answers emails and voicemails in a timely and efficient manner
- Participates in staff meetings as directed by the Call Center Leader
- Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
- Display a professional, outgoing, warm and helpful attitude when communicating with patients, co-workers, and physicians
- Communicate clearly with patients and coworkers through the telephone, email, and in-person
- Interpret and apply clinical and non-clinical policies and procedures
- Any other duties and/or special projects as assigned
- High School graduate or equivalent required
- 2 years of Contact Center or Customer Service experience required
- Entry level working knowledge of Microsoft Office Suite required (Outlook and MS Word)
- Contact Center experience in a healthcare setting preferred
- Remote experience preferred
- Previous experience with eClinical Works electronic medical records software a plus
- Ability to sit and talk for extended periods of time (up to 8 hours at time)
- Ability to continually use of fingers for operating telephone, writing and computer entry and hear normal conversation by phone
- Medical insurance with prescription drug coverage
- Dental insurance
- Vision insurance
- Company-paid child care
- Company-paid basic life insurance
- 401(k) with company match
- Dependent Care Flexible Spending Account
- Healthcare Flexible Spending Account
- Paid time off
Job Summary
Part Time
$80k-99k (estimate)
05/06/2023
06/19/2024
The job skills required for Patient Care Navigator include Patient Care, Customer Service, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Care Navigator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Care Navigator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Care Navigator positions, which can be used as a reference in future career path planning. As a Patient Care Navigator, it can be promoted into senior positions as an Infection Control Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Care Navigator. You can explore the career advancement for a Patient Care Navigator below and select your interested title to get hiring information.
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