At Aylo Health, we work together to enrich the health and well-being of every life we touch. Our mission is to make quality healthcare simple and convenient. Because healthy people can do amazing things!
We offer a work environment that values the creation of lifelong relationships, while also providing opportunities for growth and career development. We strive to care for each other with the same passion with which we care for our patients. Aylo Health offers competitive pay to team members who provide high-quality care, while delivering an exceptional patient experience.
JOB SUMMARY:
The Level II Clinical Care Coordinator will be assigned to the Canton Aylo Health office and is responsible for managing the encounters, and clinical relationship between provider and patient while driving best in class patient experience.
The Level II Clinical Care Coordinator serves as a key member of the Care Team for a designated office and assists with post-visit communications and workflows to facilitate quality healthcare and a best-in-class patient experience. This includes ensuring patient diagnostic imaging, labs, prescriptions, and other activities are processed timely and accurately, and according to the providers' direction.
ESSENTIAL FUNCTIONS:
Initiate outgoing calls to patients with pending post visit care
Manage patient care and provider relation
Manage turnaround time for encounters
Server as a point of escalation for a Level I Clinical MA
Receive and process e-prescription request from the pharmacy
Call-in and submit patient medication to pharmacy as instructed by provider
Contact insurance companies to receive prior authorization for medication
Correspond with providers through electronic medical record system (eClinicalWorks) regarding patient activity
Answers patient inquiries regarding general medical questions
Obtain necessary personal and clinical information from patients
Accurately document telephone encounters
Receive test results from providers through telephone encounters
Contact patients by phone in a timely manner, ensuring test results are conveyed accurately and privately following all HIPAA regulations as instructed by the patient record
Performs other duties as assigned
QUALIFICATIONS REQUIRED:
High School graduate or equivalent education
Proven history of driving a positive patient experience
For MAs-Completion of an accredited Medical Assistant Program with a current Medical Assistant Certification/Registration
For LPNs- Completion of an accredited LPN program
5 years' work experience in a clinical private practice setting with EMR experience
Must be able to work quickly and efficiently to initiate high volume of outgoing calls
Demonstrated ability to organize, coordinate, prioritize, and facilitate many on-going tasks
Professional verbal and written communication skills
Ability to work independently or with a team
Must be able to report to work as scheduled without delay; to include rotating evening shifts until 7pm
Professional appearance and positive attitude
Excellent communication and problem-solving skills.
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Aylo Health is an Equal Opportunity Employer