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Axom Technologies Inc.
Annapolis, MD | Full Time
$54k-66k (estimate)
2 Weeks Ago
Tier I Support Engineer
$54k-66k (estimate)
Full Time | IT Outsourcing & Consulting 2 Weeks Ago
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Axom Technologies Inc. is Hiring a Tier I Support Engineer Near Annapolis, MD

Tier I Support Engineer
Job LocationsUS-Remote
ID2024-9402# of Openings1CategoryIT Support
Overview

Provide Tier 1 Help Desk support to users of the Department of Veteran Affairs' VetPro credentialing and privileging software. This position is located in the Durham/Research Triangle Park area in North Carolina. The office is a federal VA office. The incumbent works under the direction of the By Light Project Manager for the VetPro Maintenance and Administration contract and performs technical phone, email, and trouble ticket support as part of a service desk team.

Responsibilities

Examples of the primary duties and responsibilities include, but are not limited to:

    Provide customer support via telephone, email, and tickets to resolve user issues with accessing VetPro, entering information into VetPro, or performing maintenance and reporting functions with VetPro.
  • Use trouble ticketing system effectively to track, update, diagnose, and/or resolve incidents reported by the customer (Providers and Coordinators)
  • Escalate high-priority incidents to the VA Tier 2 Help Desk Specialists and management as appropriate via the ticketing system, email, phone or other means as needed;
  • Maintain familiarity with the VetPro application and related policies.
Required Experience/Qualifications
  • 0-1 years of experience.
  • High School Diploma or GED
Preferred Experience/Qualifications
  • Desired: College degree
Special Requirements/Security Clearance
  • Ability to obtain and maintain a Public Trust
Axom Technologies LLC ("Axom") IS AN EQUAL OPPORTUNITY EMPLOYER. Axom prohibits discrimination or harassment of any type and affords equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, age, genetic information, marital status, or any other characteristic protected by federal, state, or local law or regulation. Axom intends to comply with both the letter and the intent of these laws.

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$54k-66k (estimate)

POST DATE

05/01/2024

EXPIRATION DATE

05/15/2024

WEBSITE

axomtech.com

HEADQUARTERS

HANOVER, MD

SIZE

100 - 200

FOUNDED

2005

CEO

ROBERT DONAHUE

REVENUE

$10M - $50M

INDUSTRY

IT Outsourcing & Consulting

Related Companies
About Axom Technologies Inc.

Axom Technologies is a Service Disabled, Veteran Owned, Small Business that was founded in 2004 based on the idea of delivering quality expert services while supporting national security. Throughout the years Axom has been nationally recognized for several awards that were based around quality, program support, company growth and success. We pride ourselves on being able to swiftly adapt to new project needs and to rapidly changing conditions in the worlds of defense, security and intelligence. We relish opportunities to produce outstanding technical products and services for our clients. Axom... Technologies offers an opportunity to work on exciting programs within the fields of Software Development, Cyber, IT, and Mission Support. Axom utilizes cutting edge technologies and continuously seeks to develop innovative tools not on the market today. We offer a diversified customer portfolio that allows our employees to grow their technical muscles and produce work they can engage in and are proud of. Our most tenured employees have stayed here because they have experienced exciting technical and mission projects all while being part of a small business environment that puts the employee first. Axom offers competitive salaries, excellent benefits, enticing 401k options and opportunities for career advancements. Check us out and see why we are one of the area's fastest growing Government Contractors! More
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