Role: Recording Engineer
Location: US, Hybrid Model - Charlotte, Chandler, New Jersey, Minneapolis, Dallas, Denver
Duration: 7 Months


Description:
This position is expected to work on project and platform implementations. Provide product support and resolution of issues with prevention plans related to Contact Center including, call recording, interaction analytics, call transcriptions, quality assurance/quality monitoring, storage migration and other services.

Must have experience:

• Call Recording 5 years experience.
• Interaction Analytics 3 years experience.
• NICE Engage and/or Verint I360 2 years experience
• NICE Nexidia and/or Verint Speech Analytics 2 years experience
• Hitachi HCP or StorageGrid 1 year experience
• Contact Center solutions for large Enterprise 5 years experience
• Cloud storage integration 1 year experience
• Agile Kanban methodology 3 years experience
• MSSQL Server Administration 5 years experience
• Windows Server Administration 5 years experience
• Linux RHEL 8 Server Administration 5 years experience
• Bash/Korn shell scripting 2 years experience
• PowerShell Scripting 2 years experience
• SQL Scripting 5 years experience
• BI Reporting 1 years experience

Nice to have experience:

• Wilmac Continuity Replay