You haven't searched anything yet.
Job Description : Candidate must be located within 50 miles of Warwick, Rhode Island office and be able to commute to the office 1 day a month as requested
If candidate experiences system issues (internet outages for example) candidate must be able to commute to the Warwick office to work.
Required Experience :
1-2 years call center service experience is preferred.
2-3 Years of customer service experience required.
Training schedule : 8 : 30am - 5 : 00pm EST Monday - Friday. Training will be about two weeks - 11 days.
Hours of operation post training are flexed between 8 : 00am -11 : 00pm - no weekends. Varied schedule.
Start Date will be either 5 / 27 / 2024 or 6 / 3 / 2024 - still being confirmed with manager.
Provide service and information to customers regarding products, including explaining policy features and benefits, providing policy-specific information, requests regarding claims and processing transactions.
This position may also support campaigns to increase revenue, generate sales and conserve existing assets. Responsibilities include : Provide service to customers who possess a policy through by responding to requests via telephone regarding insurance and other financial service products and benefit plans;
Research and respond to requests and discuss options regarding various aspects of the policy; for example, status of claims, policy provisions, values, basic procedures, etc.
Workers are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills.
Skills required include :
Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can / will change to meet business needs and additional hours may be expected if a business need requires it.
Previous Call Center experience preferred
Last updated : 2024-05-13
Full Time
$41k-54k (estimate)
04/28/2024
07/24/2024
axelon.com
New York, NY
500 - 1,000
The job skills required for Call center rep include Customer Service, Call Center, Listening, Written Communication, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center rep. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call center rep positions, which can be used as a reference in future career path planning. As a Call center rep, it can be promoted into senior positions as a Contact Center Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call center rep. You can explore the career advancement for a Call center rep below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Rep job description and responsibilities
They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
02/25/2022: Kansas City, KS
Agents are responsible for making outbound calls to set appointments and gather survey data.
01/15/2022: Duluth, MN
Call Center Representatives are general responsible for handling large amount of customer calls.
03/27/2022: Canton, OH
A call center rep should be able to handle pressure.
02/18/2022: Hartford, CT
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Rep jobs
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers needs.
03/03/2022: Hartford, CT
Call center agents might have to handle a chatty customer one moment and an angry one the next.
02/24/2022: Parkersburg, WV
Many call centers are moving to the cloud, and with that shift comes a huge amount of flexibility and more opportunity to work as a call center representative from home.
03/22/2022: Miami, FL
Call center rep are customer oriented.
01/27/2022: Saint Petersburg, FL
Step 3: View the best colleges and universities for Call Center Rep.