Job Description : Candidate must be located within miles of Warwick, Rhode Island office and be able to commute to the office day a month as requested

If candidate experiences system issues (internet outages for example) candidate must be able to commute to the Warwick office to work.

Required Experience :

• years call center service experience is preferred.
• Years of customer service experience required.

Training schedule : : am - : pm EST Monday - Friday. Training will be about two weeks - days.

Hours of operation post training are flexed between : am - : pm - no weekends. Varied schedule.

Start Date will be either / / or / / - still being confirmed with manager.

Provide service and information to customers regarding products, including explaining policy features and benefits, providing policy-specific information, requests regarding claims and processing transactions.

This position may also support campaigns to increase revenue, generate sales and conserve existing assets. Responsibilities include : Provide service to customers who possess a policy through by responding to requests via telephone regarding insurance and other financial service products and benefit plans;

Research and respond to requests and discuss options regarding various aspects of the policy; for example, status of claims, policy provisions, values, basic procedures, etc.

• Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing;
• Efficiently access multiple electronic systems and LAN / PC to provide complete response; Work at all times to enhance and strengthen the relationship between the customer and ;
• Support special campaigns as needed, or if solicited by the customer;

Workers are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills.

Skills required include :

• Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative, claims, underwriting and marketing organizations;
• Excellent oral & written communication skills;
• Superior telephone etiquette; Excellent listening skills and ability to articulate ideas;
• Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of ;
• Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers;
• Strong organizational skills;
• Strong ability to multi-task;
• Demonstrated ability to manage stress;
• Basic computer skills; Ability to think out of the box to generate innovative process improvements;
• Strong solid math and analytical skills;

Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can / will change to meet business needs and additional hours may be expected if a business need requires it.

Previous Call Center experience preferred