AWT is a leading manufacturer of custom labels, flexible packaging, and precision converting solutions servicing Healthcare, Consumer Brand, and Technology clients worldwide. AWT employs nearly 630 associates and operates facilities in Minneapolis, MN (Headquarters), South Elgin, IL, Hauppauge, NY, Grand Blanc, MI, Anaheim, CA, Ottawa, Canada, Napa, CA, Winston-Salem, NC, Vaughn, Canada and Joint Ventures in Poland and China. AWT is the trusted partner for leading brands; delivering comprehensive, innovative, and sustainable solutions with exceptional quality, expertise, and responsiveness. More information about AWT can be found at www.awtlabelpack.com.

This position requires effective computer entry of customer orders into PSI System and ERP System and follow through to assure proper handling of jobs and customer requests; includes new orders and releases from customer finished goods inventory; communicates effectively with customer service on items needing clarification for customers.

Primary Tasks and Responsibilities (Note, activities that occupy approx. 80% of time):

• Data/order entry and customer service support
• Review incoming orders for completeness and accuracy against estimate and job plan
• Initiates job orders and ensures that information included in the job order is complete and accurate
• Communicates ship dates, job status, job changes, price changes, and discrepancies
• Perform purchase order to scheduled job confirmation review
• Prepare customer billing packets for invoicing
• Daily filing of completed job folders
• Monitor and track daily open job reports
• Review inventory reports as assigned and build/release inventory based on SMI directives
• Monitor customer inventory levels as needed
• Process and communicate changes to existing jobs
• Respond to manufacturing, prepress, scheduling and shipping on questions with jobs in progress
• Communicates to customer service any order/inventory issues to ensure problems are communicated and addressed with customer in a timely manner
• Provides rotational daily lunch break front desk coverage and Front Desk Coordinator back up as needed

Secondary Tasks and Responsibilities (Occupies balance of time):

• Initial resolution plan with quality issues
• Data collection and report generation for customers as requested
• Assist customer service/sales with special projects as needed
• Participates in the quality and process improvement initiatives as appropriate.
• Proactively seek continuous personal growth

Physical Job Demands:

• Desk job working with a computer; must be able to sit for extended periods of time.
• Walking, lifting (boxes no more than 40 lbs.) bending and reaching

Skills/Abilities to Meet Job Requirements:

• Excellent people skills and phone presence, professional attitude and appearance
• Proficient with Microsoft Word, Excel and Outlook software
• Good attention to detail; accurate with numbers and information and documentation
• Timeline management, ability to multi-task, organize and prioritize work to meet deadlines
• Ability to work independently or in a team environment
• Sustain and good working overview of open jobs, current responsibilities and tasks

Education and Experience Requirements:

High school diploma or equivalent GED; secondary schooling or printing background helpful; Bachelor’s Degree preferred, but not required; some CSR background helpful, but not required; computer training or experience.

AWT is an Equal Opportunity Employer and we encourage all qualified and interested persons to apply for this position by submitting a resume for confidential consideration to or by visiting our website www.AWTLabelPack.com.

If you have questions or if you are an individual with disabilities requiring reasonable accommodation to complete an application and/or to participate in any part of the employee selection process please contact our HR Department via e-mail at .

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Ability to Relocate:

• South Elgin, IL 60177: Relocate before starting work (Required)

Work Location: In person