Case Management Assistant II

Location: 5000 Kansas Avenue Kansas City, KS 66106

Department: Corporate Accounting

Position Summary

This position will be responsible for the research and resolution of deduction disputes involving vendors and AWG. It will be this position's responsibility to determine the validity of disputed charges, resolve, and disseminate funds as warranted. All areas of this position will require constant interaction with vendors and various AWG departments.

Position Responsibilities

• Review and research documentation relating to vendor correspondence to determine repayment or denial using multiple systems. This could include communication with internal departments to secure the appropriate approval when needed. 
• Code repayments to the appropriate general ledger account.
• Work and follow-up on assigned cases through ServiceNow.
• Monitor and review inactive and active case email alerts

Position Requirements

• Excellent Organizational skills and attention to detail
• Ability to prioritize and work independently
• Effective verbal & written skills
• Strong analytical mindset, with ability to think outside the box
• Professional and customer service focused skills
• Proficiency with AWG systems, specifically OnDemand, Balances and PeopleSoft

Associated Wholesale Grocers, Inc. (AWG) is the nation’s largest cooperative food wholesaler to independently owned supermarkets, serving over 1,100 member companies and over 3,400 locations throughout 31 states from 9 wholesale Divisions. The consolidated run-rate sales for AWG are $12.3billion. In addition to its cooperative wholesale operations, the company also operates subsidiary companies that provide certain real estate and supermarket development services, print and digital marketing services, health and beauty care, general merchandise, pharmaceutical products, specialty foods, and natural and organic products.