A Woman’s Choice is seeking an experienced call center representative to be our Choice Bilingual Hotline Scheduler. As the first voice of A Woman’s Choice, the successful candidate will be a friendly problem-solver who has high-quality interactions with patients. The scheduler will answer the questions and concerns of callers and will provide each caller with an outstanding call experience. We rely on you to listen to our callers with compassion and kindness.

We are a woman-owned and operated community-based abortion care provider. AWC provides quality, compassionate abortion care services. Here, we honor the hopes and dreams of our patients.

Availability

• Monday - Thursday, 7:15am - 6pm
• Friday, 7:15am - 5pm
• Saturdays, 7:30am - 2pm

Schedule40hrs/weekdays and times will vary

Summary of Responsibilities:As our AWC voice, you will be supporting all callers, scheduling appointments, and providing solutions to their needs. We expect you to:

• Answer the phone within 2 rings.
• Actively listen and use your skills, compassion, and AWC knowledge to best meet their needs.
• Ensure appointments are made in a timely manner.
• Have excellent communication skills and maintain the highest standards of quality.
• Demonstrate a solid sense of responsibility and reliability.
• Commit to privacy and data security.
• Work rotating shifts.
• Adhere to AWC standards of punctuality and excellent attendance.
• A commitment to personal improvement.

Requirements:

• Passionately pro-choice
• 6-month customer service or call center experience
• Troubleshooting ability
• Minimum of a high school diploma or GED
• Average typing skills: 25 WPM
• Great phone voice
• Strong communication skills
• Logical, analytical thinking, and problem-solving skills
• Detail-oriented
• Good with record-keeping & follow-through
• English and Spanish speaking is required

Benefits:At 90-day eligibility period:Health, Dental & Vision InsuranceLife insurance

About the Clinic:At A Woman’s Choice, we offer safe, effective, and affordable abortion care options. Our clinics offer comprehensive reproductive health services including miscarriage management care, pregnancy testing, ultrasound testing, emergency contraception, birth control, gynecology exams, and HIV/STI testing. We are licensed by state and federal agencies and certified by the abortion standard organization, National Abortion Federation. A Woman’s Choice has clinics in Charlotte, Greensboro, and Raleigh, North Carolina, and Jacksonville, Florida.

AWC Core Values:

• Kindness
• Compassion
• Respect
• Non-judgmental support
• Dignity
• Empowerment
• Welcoming
• Professional
• High-quality care

A Woman’s Choice Careers

A Woman’s Choice is committed to attracting, developing, and retaining exceptional people, and to creating a work environment that is dynamic, rewarding, and enables each of us to realize our potential.

AWC work environment is open to all employees and partners, respecting the full spectrum of race, color, religious creed, sex, gender identity, sexual orientation, national origin, political affiliation, ancestry, age, disability, genetic information, veteran status, and all other classifications protected by law in the locality and/or state in which you are working.

Learn more about us by visiting our website:

www.awomanschoiceinc.com