28 Customer Support Associate Jobs in Sacramento, CA
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AVM California Solutions is Hiring a Customer Support Associate Near Sacramento, CA
We arelooking to expand into 4 more U.S. markets in the next quarter. We attribute our successes and growth to two ideals. The first is our innovative marketing and sales strategies, which not only boost market share but bring more quality customers to our clients than any other revenue outlet. The second is our underlying value of caring for the security, growth, and well-being of our Customer Support Associate Team.
When working with our Company's Customer Support Associates, our team members receive the kind of mentoring training that will allow them to succeed in not only the business world but in life. One can't be a success without the strongest of teachers. We understand that and are committed to both the personal and professional growth of each Customer Support Associate as well as the team as a whole. Our Customer Support Associates are our greatest asset; therefore we are willing to train the right candidate in every aspect of direct sales & customer support.
Essential Functions of the Customer Support Associate:
- Reach out to every possible customer to generate more business through direct interactions
- Place orders & follow up completed & submitted e.g. write up orders, do price quotes & send invoices
- Has and grows knowledge of products, prices, installations, and various sales promotional services
- Meet with TARGETED consumers interested in the client's services
- Attending conferences and meetings
- Build relationships with consumers and close sales to increase revenue
- Research competitors
- Gathers analyzes and delivers information from the field to develop strategies and product offerings
- Coordinate issues with key clients between service, support, customer service, & sales
- Performs other duties as assigned by supervisor
Experience and Background of a Customer Support Associate:
- High school education or equivalent
- Experience in Customer Support and Sales
- Clear and proper communication directly when interacting with consumers and fellow team members
- Pleasant and professional demeanor
What Does The Customer Support Associate Role Look Like?
- Entry-level position that serves customers’ needs both at our firm and in the field by providing information about products & services to grow business and sales while handling & resolving issues
- Skills needed including listening, customer service, sales, product knowledge, quality focus, problem-solving, market research, office, and phone skills, resolving conflict, analyzing information, multi-tasking
- This is a very visible position across all sections of our business which will provide the right individual with the ability to learn the industry and showcase their talents. This will involve various training, growth, and professional coaching opportunities in both technical and business disciplines along with a mentor relationship with the department manager
#LI-Onsite
Job Summary
Full Time
$58k-75k (estimate)
05/09/2024
05/17/2024
The job skills required for Customer Support Associate include Customer Service, Problem Solving, Customer Support, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Associate positions, which can be used as a reference in future career path planning. As a Customer Support Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Associate. You can explore the career advancement for a Customer Support Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Associate job description and responsibilities
Understand customer requirements so as to provide appropriate clarifications and solutions.
01/11/2022: Chattanooga, TN
Route and direct customer requests to appropriate personnel.
01/03/2022: Allentown, PA
Work within various teams to ensure outstanding customer service.
03/12/2022: Atlantic City, NJ
Support agents can find out which tickets need their attention the most by creating customized ticket views.
02/26/2022: Alexandria, LA
Develop professional relationships with ongoing customers through excellent customer service.
02/25/2022: High Point, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Associate jobs
To save time on responding to common questions, Freshdesk lets support reps create canned responses.
03/10/2022: Boca Raton, FL
Listen attentively and actively.
02/25/2022: Charleston, WV
Take ownership and responsibility.
01/18/2022: Utica, NY
Attending training sessions to grow knowledge of products and to develop customer service skills.
02/25/2022: Springfield, MO
Maintain broad knowledge of customer products and services.
01/13/2022: New London, CT
Step 3: View the best colleges and universities for Customer Support Associate.
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