The Counter Rental Car Agent is very essential in providing the fastest, easiest, and most valued experience to our customers. The Agent provides attentive, courteous service to understand the customer's travel needs, promote Avis and Budget products and services and resolve issues.

Responsibilities:

• Provide world class customer service by managing the rentals and returns process, in compliance with company policies and procedures
• Resolve customer issues and concerns professionally using effective customer service techniques
• Effectively communicate and offer ancillary products and services to enhance customer’s travel experience
• Emphasis on selling and revenue maximization on core products such as, but limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells
• Answer telephone calls in a timely manner in accordance with best practices and policy standards
• Answer questions and provide directions in a courteous and expeditious manner
• Qualify and process customer rentals with accuracy and attention to detail
• Accurately record the customer's information to complete the rental record and maintain all paperwork associated with the rental
• Keep work area organized and free of clutter

Mandatory Requirements

• High School diploma or equivalent
• Passion for customer service and attention to detail - Goes the extra mile
• Proven strong sales and closing skills and the ability to friendly, engaging manner
• Motivated to achieve and exceed targeted goals
• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems
• Good communication skills both written and oral. Communicate in English clearly and proficiently. Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills
• Demonstrate professionalism and interpersonal skills
• Proven experience of working well within a team
• 100% customer focus, with proven experience within a customer facing environment
• Work flexible shifts including weekends and holidays; and work overtime as required
• Stand for long periods of time

Job Type: Full-time

Pay: $9.00 - $10.00 per hour

Compensation package:

• Commission pay

Schedule:

• 12 hour shift
• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Experience:

• Customer service: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person