Description

Summary:

As an Assistant Branch Manager, you will aid in the development and direction of the airport staff and assist in overseeing the day-to-day operational activities at the Appleton airport location. Under the direction of the City Manager, you will help to encourage a positive team environment and aid in the development of sales and customer service skills for our agents through training, coaching, motivating, and example setting. The ideal candidate for this position is energetic, sales motivated, has a passion for sales & customer service and enjoys working in a fast-paced environment.

Job Duties:

• Overseeing the day-to-day operational activities of the airport location
• Encourage a positive team environment
• Motivate and develop staff
• Assist in hiring, training, evaluating, and scheduling employees
• Report all aspects of productivity to the City Manager
• Effectively communicate with customers, responding to all customer inquiries and concerns in a professional and friendly manner both on the telephone and in person
• Ensure a positive customer experience, while also promoting our additional products and services
• Work a variety of scheduled shifts, including mid-shifts, evenings and weekends

Benefits:

• Competitive pay and benefits
• Generous paid time Off (PTO)
• Paid holidays
• Access to medical, dental, vision, life, and disability insurance and other voluntary benefits for full-time employees
• 401(k) retirement plan with generous company match
• Employee discounts including discounted prices on car rentals and on the purchase of Avis/Budget vehicles
• Employee assistance program
• Free parking

About the Company:

Midwestern Wheels, Inc. is a licensee of Avis Budget Group who is a leading provider of mobility options including Avis, Budget and Budget Truck brands. With more than 60 years of experience and locations throughout Wisconsin, we are dedicated to exceeding our customer’s expectations and providing them with an exceptional experience. We have a loyal customer base because we truly care about our customers!

Our culture is truly unique! Our employees are essential to our mission and are treated like part of the Midwestern Wheels family. You are part of a team where you will be treated with respect in a collaborative work environment, provided with training and professional development, and recognized and rewarded for a job well done.

Requirements

• Must be at least 18 years of age
• Previous supervisory experience required
• Must be able to perform data entry and computer entry tasks
• Capacity to learn extensive training material and apply daily on the job
• Effective verbal communication skills to communicate with customers, co-workers and management
• Ability to work in a fast-paced environment
• Must be physically able to assist our customers at our rental counter, which will include standing for extended periods of time
• Ability to work flexible schedules which may include evenings, weekends, and holidays as scheduled
• Able to handle confidential information
• Must have a valid state driver’s license and good driving record