Field Supervisor/Trainer

Field Supervisor's role is to oversee on-site operations, caregivers and communicating with clients, their family members and their representatives. Ensure that work is executed per the care plan, schedules are being followed, and monitor the quality of service. Train new staff members and assist with monthly in-service. Primary business objective is to provide outstanding customer service and client experience, strategic training for staff and enforce company policy.

Demonstrates Competency in the Following Areas:

• Knowledge of Office Operations; clients, shifts, staffing, addresses and resolves client issues.
• Staffing as needed.
• Minimizes staffing turnover on cases by ensuring proper training has been completed.
• Communicates/mentors caregivers on assigned cases: reviews plan of care details including tasks to be performed, client condition, client likes and dislikes and any special hobbies, interests or preferences.
• Discusses compliance or performance issues that can be easily addressed, provides client feedback to upper management and staff that would improve quality of care.
• Communicates with new and existing clients, family members, client representatives and referral sources to ensure the highest quality of services is provided.
• Conducts random site visits and provides follow up as to family members, caregivers and other relevant persons for each case as needed.
• Completes field assignments for example client introductory and supplemental visits.
• Creates a positive influence on lowering caregiver turnover through effective relationship building and communication skills with assigned caregivers.
• On-Call weekends (rotating).
• Caregiver( Works with clients) As needed.

Demonstrates Competency in the Following Areas:

• Maintains a daily communication in the form of a noteworthy to ensure that all updates are communicated to staff at the end of each workday.
• Maintains compliance with applicable laws, regulations and agency policies and procedures. Works closely with HR regarding any needs for coaching and/or corrective action in response to reports or complaints from clients, family members, representatives or case managers.
• Works actively with Administrators, Marketing and Human Resources Directors to continue support strong team development and best business practices.
• Follows chain of command as outlined in company Organizational Chart.
• Actively participates in performance improvement and continuous quality improvement (CQI) activities.
• Complies with all organizational policies regarding ethical business practices.210Communicates the mission, ethics and goals of the organization.
• Performs On-Call on an as needed, but limited basis.
• Dresses professionally, representing the company in the best professional presence.
• Follows agency, payroll, billing and documentation policies and procedures.
• Franchise Owner may assign additional duties as required.

Professional Requirements:

• Dresses professionally, appearance is neat and clean.
• Maintains patient confidentiality at all times.
• Reports to work on time and as scheduled, completes work within designated time.
• Represents the organization in a positive and professional manner.

Regulatory Requirements:

Experience:

• Previous Home Health or Medical Office experience.
• Previous management or case management experience.
• Caregiver 5 years

General Qualifications:

• Emotional and mental maturity.
• Valid state driver’s license and reliable automobile, current automobile insurance and willingness to operate personal car as necessitated by job.
• Current health certificate/physical examination and TB testing.
• Excellent command of verbal and written communication skills.
• Detail oriented, strong problem solving skills and documentation skills.
• Demonstrated leadership capabilities with the ability to relate well to staff and other professionals.
• Ability to work interdependently.

Physical Demands:

• For physical demands of position, including vision, hearing, repetitive motion and environment, see following description.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising patient care.

Job Type: Full-time

Pay: $13.00 - $16.00 per hour

Expected hours: 30 – 40 per week

Schedule:

• 8 hour shift
• On call
• Weekends as needed

Supplemental pay types:

• Bonus opportunities

Education:

• High school or equivalent (Preferred)

Experience:

• Caregiving: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: In person