Description

The Training Support Analyst requires comprehensive knowledge of teaching and learning techniques and methods, and operates application software, including word-processing and spreadsheet programs. This position requires someone with strong communication, presentation, interpersonal, and customer service skills, attention to detail is essential, a strong work ethic, and a commitment to excellence. 

• Coordinating with multiple employers to assist with the development, dissemination, and completion tracking of training modules. 
• Track time-sensitive training requirements by coordinating and scheduling instructor-led training (ILT) with process owners, recording ILT participation, and maintaining records of ILTs. 
• Collect data from multiple databases to develop spreadsheets and reports. 
• Evaluate the effectiveness of training/course by observing student performance and student application of techniques/skills. 
• Demonstrate presentation skills and ability to deliver an effective, professional training presentation. 
• Establish course content and objectives. 
• Updates course documentation continuously to ensure timeliness and relevance. 
• Develop and revise courses using instructional system design & development (ISD) methodology. 
• Conduct training. 
• Perform all other position-related duties as assigned or requested. 
• Other duties as assigned.

Requirements

• Bachelor's degree from an accredited college or university, emphasizing education, adult learning or teaching and learning technologies, and 5 years related instructional development experience.