• Responsible for supporting the Sales Manager with general sales operations activities.

• Provide administrative support of sales in coordination with operations, services, procurement and finance
• Assist with process improvement messaging and management
• Support sales communications and planning, including assisting with content and distribution
• Assist with market data research as needed
• Coordinate with training to ensure new hire training
• Assist SVP with special projects and assignments by executive leadership
• Coordinate meeting schedules between sales leadership and SVP of Sales as well as customers
• Assist sales leadership with strategic initiatives
• Assist in coordinating and planning events for all sales meetings
• Ensure seller compensation plans, commissions and bonus tracking are in place
• Distribute sales and reporting metrics including:
  • FP&A and Sales Ops reports
  • LORP tracking and RFP response data
  • Service renewals
  • State contract quarterly reports
• Answer/route incoming phone calls
• Process and distribute incoming/outgoing mail
• Assist Account Managers with sales paperwork including proposals and bids
• Register new vendors, setup jobs and submissions
• Research and contact vendors for part numbers, pricing and compatibility
• Provide various administrative support including but not limited to:
  • tracking shipments
  • Submitting RMAs,
  • Compiling equipment lists for service renewals
  • Requesting certificates of insurance/bonds
  • Compiling proposal logs

Other duties assigned as needed

• Ability to balance multiple tasks with changing priorities
• Ability to work and think independently and ensuring to meet deadlines
• Demonstrated ability to maintain strict confidentiality and handle sensitive matters with discretion
• Excellent attention to detail
• Must have clear and professional communication skills (written and oral) both internally and externally
• Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization
• Demonstrated customer service focus and client communication skills
• Ability to handle sensitive and confidential information

• Minimum of a High school Diploma or equivalent
• Minimum 2-4 years of experience with office administrative functions preferred
• Intermediate proficiency with demonstrated experience utilizing office suite (Word, Excel, Powerpoint)

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers).