Avenue5 is growing, and we are in search of a portfolio services lease up manager to join our dynamic team of Fivers!

About Us

We are a vibrant third-party multifamily property management firm with locations across the United States. We are proud of our vibrant, inclusive, make-it-happen culture, where we:

• Listen to our associates, recognize them, and give them room to grow
• Invest in our associates to help them become the best version of themselves
• Approach every important decision with our associates in mind
• Celebrate our associates’ successes and encourage them to raise the bar even higher

About the Portfolio Services Lease up Manager Role

We’re looking for a talented portfolio services lease up manager who will be responsible for ensuring that each property is consistently and accurately utilizing the tools and maintaining the high-quality standards set during the lease up process, site improvements, and/or repairs. The portfolio services lease up manager is pivotal in the success of leading the lease up process for a high volume of assigned properties.

Primary Responsibilities and Objectives

• Provide overall process guidance and support to a high volume of assigned properties during the lease up phase.
• Ensure that lease up best practices and processes are successfully and consistently applied to all assigned properties.
• Provide coaching and training for key roles in the lease up based on industry, company, and client standards.
• Contribute to the definition and maintenance of standards document.
• Build and provide an excellent customer service experience in conjunction with the property manager.
• Provide quality assurance support for property portfolio.
• Collaborates with the property manager to execute strategic marketing plan to attract and retain residents
• Provide property support by assisting when associates are out of the office or open positions exist.
• Partner with internal teams to successfully manage the lease up process for assigned properties.
• Assist in the interview process to ensure that the best high-quality candidates are being placed in the lease up roles.
• Adhere to company best practices, client specific operating standards and Fair Housing requirements.
• Perform other duties as assigned.

Education and Experience

• High School diploma is required. Bachelor’s degree is preferred.
• Previous demonstrated experience with lease ups is required.
• Two to three years of property manager experience is preferred.
• Three plus years of strong customer service experience is required.

Skills and Requirements

• Exceptional customer service and sales skills.
• Excellent written and verbal communication skills.
• Excellent project and time management skills.
• Ability to work independently and prioritize effectively in multiple fast-paced environments.
• Thorough understanding of local, state, and Federal Fair Housing laws.
• Two to three years of experience in Yardi CRM and other Real Page platforms, Anyone Home, Yieldstar, Rent Café is preferred.
• Ability to work independently and prioritize effectively in a fast-paced environment.
• Ability to effectively collaborate with others inside and outside of immediate team.
• Ability to make immediate decisions to resolve problems.
• Ability to use discretion and maintain confidentiality.
• Intermediate level knowledge with MS Office Suite including Outlook, Word, PowerPoint and Excel.
• Create a climate in which associates want to do their best by leading and communicating a shared vision with associates and providing coaching and development.
• Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.
• Must possess and maintain a valid driver’s license.

Scheduling

• Required to maintain a regular schedule which may require working outside of business hours, weekends, and non-traditional holidays.
• When required, be on-call and assist during property staff deficiencies.
• This position will require frequent travel that will vary from light to significant depending on business needs.
• Travel is between portfolio assets and may require working weekends.

Environment

• Exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on the weather in the different regions).
• Exposure to noise, vibrations, atmospheric conditions, as well as working in confined or restricted spaces.
• Potential exposure to communicable diseases through frequent contact with public.
• Possible exposure to short-tempered or aggressive people.
• Potential exposure to chemicals, electrical shock, heights, mechanical parts or machines, and fire.

Physical Requirements

Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. These functions include, but are not limited to:

• Ability to lift, push and pull up to 25 pounds.
• Hearing and visual ability to observe and detect signs of emergency required.
• Must be able to sit, stand, reach, bend and stoop for extended periods of time.
• Talking and expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Perceiving the nature of sounds at normal speaking levels with or without correction.
• Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Visual requirements including color, depth perception, and field vision.
• Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct.
• Ability to tolerate stressful situations.
• Ability to work under minimal to moderate supervision.
• Ability to travel on all forms of public transportation (e.g., airplanes, trains, rental cars, etc.)
• This job description is not an all-inclusive list of functions and tasks. Over the length of employment these functions and tasks may change.

Diversity

Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.