Overview:>span class="NormalTextRun SCXW237515996 BCX8">provides support to, case coordination for, and primary care services to clients who lack access to healthcare.

Duties and Responsibilities:

• Communicates with others (internally and externally) to provide, exchange, or verify information, answer questions, and address issues of clients

• Answers and returns patient telephone calls, schedules and executes reminder calls for Behavioral Health appointments

• Provide outreach opportunities for clients who lack access to healthcare and provide enrollment and application follow-up assistance

• Participates in multidisciplinary case staffing in order to ensure coordination of care and high-level of services provided to patients of the health center

• Familiarity with HIV/AIDS, substance abuse services and treatment, homeless services, women’s health and other community services

• Objectivity and self-discipline to avoid emotional involvement in situations that are frequently emotional and high charged

• Keeping abreast of new knowledge and techniques related to the practice of case management and new medical treatment modalities as they might affect the social adjustment or lifestyle of clients via literature, professional settings and staff development activities

• Documentation of services provided in client record and required databases(s) including data entry in EMR, CPCDMS, GPRDA, etc.

• Perform quality management/assurance activities

• Other duties as assigned

Education, Experience, Licensure/Certification and Skills/Abilities Related Requirements:

• Bachelor’s degree; Social Work, Social Services or related major preferred; 

• At least one (1) year of practical work experience in provision of services 10 PI-WHA or RWGA waiver

• Must demonstrate case management skills and knowledge of associated documentation

• Must meet Standards of Care as prescribed by the respective funding source

• Bilingual in English and Spanish preferred

Continuing Education and Training Requirements:

Participates in training required by the funding source and/or required by licensing board.