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Overview:
Call Center Agent interacts with callers/patients by phone and other means of communication, to schedule appts, provide information, and provide an amazing contact experience.
Duties and Responsibilities:
· Self-motivated learner, with positive attitude, sense of optimism, ownership and commitment.
· Properly greet callers, collect and or provide information based on purpose of call and script requirements.
· Conduct outreach calls, and general outbound calling.
· Assist callers/patients as needed, find solutions to questions, and provide amazing contract experience.
· Willingness to come in and help people every day, and get up and do it again tomorrow.
· Handle all aspects of patient appointment scheduling and referrals.
· Ability to use proper language, grammar and style, in verbal and written communications.
· Ability to understand basic health care industry terms (e.g. primary care, provider, benefits, HIPAA).
· Ability to research information using available resources, reference FAQ’s, and other information resources.
· Quick and accurate keyboard typing and navigation with mouse.
· Respond to customer emails and other non-phone inquiries/communications.
· Complete any required data entry, call logging and or reporting.
· Working knowledge in a MS Windows environment, Email, Online/Electronic Forms, Websites.
Education, Experience, Licensure/Certification and Skills/Abilities Related Requirements:
· High school graduate or equivalent required.
· Bilingual – English/Spanish strongly preferred, with the ability to read, write, interpret and disseminate information.
· Medical Assistant experience or clinical office support experience highly preferred.
· Customer service oriented
· Pleasant, professional, and articulate phone voice.
· Ability to handle multiple incoming callers/patients, tasks and responsibilities.
· Strong verbal and written grammar skills.
· Accurate keyboard typing, data-entry and mouse navigation skills.
· Working computer knowledge of MS Windows, Email, Online/Electronic forms, and websites.
· Basic knowledge such as math, alphabetical or numerical filing may also be required.
· Patient scheduling experience.
· Strong knowledge in Medical Terminology.
· Arrives at workstation on time, ready to work, and demonstrates minimal absenteeism.
Continuing Education and Training Requirements:
Participates in training required by the funding source and/or required by licensing board.
Full Time
$33k-42k (estimate)
02/08/2024
04/27/2024
The job skills required for Call Center Agent (Humble) include Customer Service, Scheduling, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Agent (Humble). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Agent (Humble). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Agent (Humble) positions, which can be used as a reference in future career path planning. As a Call Center Agent (Humble), it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Agent (Humble). You can explore the career advancement for a Call Center Agent (Humble) below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Agent job description and responsibilities
Call center agents are at the frontline of providing solutions to customers’ problems.
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Call center agents need a cache of polite phrases to use when talking with customers.
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Call center agents not only listen to customer complaints, but they also process requests.
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Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.
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Manage difficult customer situations and transfer calls to appropriate persons when necessary.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Agent jobs
A call center agent performs a number of functions that are more than just picking up calls.
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They are currently hiring for work at home call center agent positions.
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Learn to deal with angry customers.
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Problem-Solving and Flexibility.
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Use a Calm Soothing Tone of Voice.
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Step 3: View the best colleges and universities for Call Center Agent.