209 IT Support Coordinator Jobs in United States
IT Support Coordinator
Description
The IT Support Coordinator will enable safe, excellent, reliable operations by implementing and ensuring workstation and software systems provide stable, efficient, and cost-effective support for executing the airline’s operating processes. Build simplicity, “one-crew” seamless teamwork, and “always getting better” into the implementation and use of the software and computer systems that help our crewmembers save our customers time and money.
Responsibilities and Outcomes
Facilitate the timely and accurate oversight of information technology equipment asset repair, traceability, and logistics.
- Oversee shipping and receiving of all IT equipment
- Accurately process asset assignment
- Ensure proper equipment hardware recycling for reuse and assignment
- OS installation
- Application installation
- Driver and firmware installation
- Autopilot registration
- Process hardware warranty repairs
Provide timely resolution of actionable software hardware and user account help desk requests.
- Provide tier-one helpdesk support
- User account creation
- Password resets
- Process user terminations
Deliver effective equipment setup and hands-on-assist for stations support. Provide accurate site installation documentation.
- Network equipment
- Routers
- Firewalls
- Switches
- Wi-Fi access points
- Workstations
- Printers
- Telecom
- Barcode scanners
Assure accurate and timely knowledge base contributions and feedback.
- Creation and maintenance of how-to articles
- Process and procedure documentation creation and maintenance
Provide first level network operations support to crewmembers and partners
- Help desk ticket clarification and data gathering
- Process escalations as required to proper higher-level support
- Ensure SLAs are maintained
Competencies
Functional Competencies
- Demonstrated knowledge of Windows 10 installation and baseline configuration
- Timely issue, diagnostics, prioritization, and resolution
- Process mapping and process design (with a bias toward simplicity)
- Asset management
Behavioral Competencies
- Strong critical thinking with an analytical approach to problem solving
- Demonstrated the ability to work through complexity to identify root causes and develop effective and simple solutions
- Ability to work cross-functionally and develop relationships
- Tenacious problem solving and continuous improvement mindset
- Strong written and verbal communication skills
Requirements
Basic Requirements
- Move throughout the office for extended periods of time (up to 10-12 hours per day)
- Possible travel for training, deployment, or issue resolution
- Comfortable and casual-dress business environment
Education / Experience Requirements
- A or Network Certification or higher preferred
- Basic understanding of Windows 10
- Experience in aviation
- Experience with computer troubleshooting
May perform other responsibilities, as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, rush jobs or technical developments, etc.)
Airlines are classified as critical U.S. infrastructure and Avelo takes very seriously our commitment to safely deliver every customer to their destination. With COVID-19’s potential to significantly disrupt our ability to meet these commitments, we are asking all new Avelo Crewmembers to be fully vaccinated against COVID-19. This will help us ensure the continuity of essential air travel, as well as the health and safety of our Crewmembers and customers. Please be prepared during your hiring process to share your COVID-19 vaccination record or to request an exception to the vaccination requirement due to a medical or other reason.
Requirements
- Move throughout the office for extended periods of time (up to 10-12 hours per day)
- Possible travel for training, deployment, or issue resolution
- Comfortable and casual-dress business environment
Education / Experience Requirements
- A or Network Certification or higher preferred
- Basic understanding of Windows 10
- Experience in aviation
- Experience with computer troubleshooting
May perform other responsibilities, as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, rush jobs or technical developments, etc.)
www.aveloair.com
Houston, Texas
100 - 200
Brady Baxter
$50M - $200M
Transportation
About Avelo Airlines
Avelo Air formally known as Xtra Airways specializes in providing group air travel in the commercial air charter market. It focuses on personalized service, support, and attention to detail, accommodating sports teams, corporate incentive groups, entertainers, civic leaders, students, or any other group. They are based in Houston, Texas.
The job skills required for IT Support Coordinator include Installation, Problem Solving, Commitment, Verbal Communication, Help Desk, Critical Thinking, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Coordinator. Select any job title you are interested in and start to search job requirements.
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View JobsThe following is the career advancement route for IT Support Coordinator positions, which can be used as a reference in future career path planning. As an IT Support Coordinator, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Coordinator. You can explore the career advancement for an IT Support Coordinator below and select your interested title to get hiring information.
