Job Description

The Assistant Director works in partnership with the Director, to lead, coach and

manage a multi-departmental team responsible for attracting students and guests,

delivering exceptional Aveda education, and providing Aveda guest services that result

in the creation of first choice professionals for the beauty industry, while achieving

required overall key performance indicators. In addition, the role takes full responsibility

for the implementation of the Student Care policy.

Responsibilities:

• Fulfill the duties and responsibilities of the Institute Director in the Director's

absence.

• Partner with the Director to cultivate an environment where employees respect and

adhere to company core values of quality, integrity, and ownership thinking by

integrating these values into all programs and practices, developing

consequences for non-compliance, and support an open-door policy.

• Partner with the Director to plan and grow the Institute as a profitable business while

reinforcing the mission and education standards as established by Aveda.

• Monitor education delivery to ensure compliance with the implementation of the

Aveda curriculum, and the achievement of student outcomes (completion,

licensure and placement) exceed the company standards.

• Understanding the unique needs of both internal and external guests, partner

with the Director to monitor revenue-generating departments of admissions, guests

recruiting and retail, including shadowing admissions managers on tours,

meeting guests, and implementing growth and improvement strategies for each

area.

• Partner with the Director to implement and model customer service standards by

ensuring unparalleled excellence in Institute and retail standards, enhanced

customer service experience and creating an environment that exceeds customer

service expectations that are aligned with guest expectations and company

goals.

• Partner with Director to ensure the Institute's operational systems, processes, and

policies are consistently implemented according to company standards.

• Partner with the Director to create a student learning experience within an

environment that is guest and student- focused, which demonstrates adaptability

and sponsors continuous learning.

• Partner with the Director to ensure the Institute campus is always present in the original

"like new" condition, through the development and implementation of an effective

maintenance plan, weekly "walk-throughs" and responsiveness to unforeseen

situations as required.

• Meets with students and staff to discuss policy and procedures, educational

activities, and students' learning and behavioral challenges.

• Implement the Student Care Program and provide counsel, guidance and

mediation to students regarding academic, personal, behavioral, or vocational

challenges, along with enforcing attendance and disciplinary policies.

• Monitor general maintenance of student records and specifically maintain all

relevant records associated with the Student Care Program through various

computer programs.

• Plan, host, and implement student assemblies, career fairs, and other

student/guest-related gatherings and events throughout the year.

• Ensure campus is always in compliance with Federal, State, and local laws, in

partnership with the Director.

• May perform other tasks as required or assigned.

General:

• Due to our commitment to the environment, a strong alignment with the Aveda

mission is essential.

• Adhere to company policies and procedures.

• Participate in team meetings.

• Perform other duties as assigned.

Minimum Requirements:

• 2 years of management experience in high volume retail, service or hospitality

businesses.

• BA/BS Degree in a business-related field.

• Excellent verbal and written communication, and strong organization skills.

• Committed to providing outstanding customer service.

• Computer literate in Word, Excel PowerPoint and familiar with point-of-sale

systems.

• Flexible to work weekends and evenings.

"Our mission at Aveda is to care for the world we live in, from the products we make to

the way in which we give back to society. At Aveda, we strive to set an example for

environmental leadership and responsibility, not just in the world of beauty, but around

the world."

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Evenings as needed
• Weekends as needed

Application Question(s):

• Did a current Be Aveda partner refer you to this position? If so, please include their name and location.
• What are your expectations as far as salary is concerned?
• Are you currently employed at an Aveda Salon?

Ability to Relocate:

• Winter Park, FL 32792: Relocate before starting work (Required)

Work Location: In person