Who are we?

Avance Care is in the business of improving the standard of healthcare. By offering specialized, accessible, cost-effective healthcare services, we keep our patients at the center!

Job Purpose

Demonstrated leadership presence and maturity.Impeccable judgement and ability to make sound decisions in a fast –paced, dynamic setting. Form and lead internal operations teams, providing mentorship, and training as needed. Maintain compliance to ensure successful daily delivery of services at all Avance Care clinics. Accountable for the coordination, oversight, execution of strategic priorities, implementation and driving business needs and results to meet organizational targets.

Core Responsibilities:

• Oversees the day to day all functions and operations at Avance Care locations to ensure compliance to Avance Care standards
• Strong understanding of the current healthcare status in NC and monitoring competitive landscape
• Define and implement strategic planning, solid structure, seamless execution, and processes with quality management programs to support current and future growth of the organization.
• Collaborates with key stakeholders to achieve overall organizational goals and quality measures.
• Supervise and support Practice Operations management team
  • Create processes and ensure accountability for all team members that align with organizational priorities.
• Facilitate and oversee the development and implementation of written policies and procedures that govern the operations of the clinics.
• Ensure quality improvement programs are in place and effective for all teams.
• Act as point of escalation for staff and locations, follow up timely to prevent delay in solving issues affecting daily operations. Coordinate action plans for process improvements, with a communication plan.
• Maintain timely updates and escalation as needed to Chief Operation Officer and/or Chief Medical Officer.
• Maintain relationships with all levels of management, physicians, PSA owners, and outside organizations to coordinate practice business, accomplish directives and to facilitate the resolution of problems.
  • Lead, facilitate, and collaborate with Practice Operations management team and practice leadership in releasing new initiatives, addressing concerns, and optimizing the location’s operational performance.
  • Manage and hold vendors accountable for quality and delivering key metrics.
• Oversee employee life cycle of all practice operations management team and staff
  • Oversee the process development and successful execution of new practice implementation and transition. Manage proforma pre and post implementation.
• Collaborate with other management to ensure compliance to each of the programs below, as well as others to be identified:
  • ACO requirements
  • Payers requirements
  • Meaningful Use
  • HIPAA, OSHA, CLIA, Compliance Program
  • Vendor relationships (Henry Schein, GeBBS, VaxCare)
• Budgeting for multiple projects, including monitoring and controlling costs
• Develop and manage budget
• Work closely with Human Resources to implement and refine organizations policies and procedures

Qualifications:

• Minimum ten years of experience of leading high performing teams
• Bachelor's degree in business or related field; MBA/MHA or other graduate-level degree required
• Previous project management or business development experience a plus

What are we looking for?

• High-energy, organized, persistent individual with strong communications, interpersonal, and systems thinking skills.
• Communications/Interpersonal Abilities:
  • Communicates effectively with all levels of personnel and both internal and external
  • Develops and maintains collaborative relationships.
  • Ability to establish and maintain positive, effective, professional relationships with patients, providers, coworkers, and other management.
  • Ability to read and interpret documents, write routine reports, correspondence, and policies, and speak effectively before groups of customers or employees.
  • Ability to apply common sense understanding when carrying out detailed written or oral instructions.
  • Ability to have crucial conversations with mutual understanding at the end.
• Organizational Abilities:
  • Must be highly organized and detail oriented.
• Problem Solving Abilities:
  • Recognizes and analyzes problems; trend analysis.
  • Able to make difficult choices under uncertain conditions.
  • Demonstrates good judgment.
  • Ability to make independent decisions and delegate responsibility and duties
• Possess the ability to think clearly to make judgmental decisions in initiating policy
• Excellent written and verbal communication skills, public speaking
• Executive level presentation skills and ability to handle high level client interactions
• Strong interpersonal, relationship building, and negotiating skills
• Critical thinking and problem solving
• High proficiency with Microsoft Office (Excel, Outlook, PowerPoint, Smartsheet)