General Purpose/Summary

The Overnight Concierge will be greeting potential residents, families, visitors, managing both external and internal calls, taking and communicating messages. The Overnight Concierge provides an overview of community information to those inquiries in the support of the marketing and sales teams. We are looking to fill for both Full Time & Part Time position, the shift availability is from 12am - 8am.

Essential Functions:

• Communicates with residents, families, visitors and team-members in a positive manner.
• Greet and render assistance as needed to all visitors/residents, families and team members.
• Ensure safety of residents and team members through screening of visitors, after hours.
• Answer phones, direct to appropriate persons.
• General administrative duties.
• Monitor and maintain the coffee bar.
• Monitor and supervise Chef’s Pantry inventory.
• Organizing and rolling silverware.
• Maintain cleanliness and order in lobby area.
• Maintain visitor sign in book.
• Accept and log in maintenance requests.
• Monitor security cameras, escalate any observed issues.
• Maintain reservation books for private dining room, Social and Wellness sign-ups.
• Complete daily resident checks.

Job Requirements

• Demonstrated ability to read and understand English, understand and follow oral and written direction.
• Ability to be on-call for emergencies.

Education/Qualifications

• A high school diploma or GED is required. 
• Proven experience in a customer service role is preferred. 
• Excellent customer service, organizational and communication skills. You must have good judgement, problem solving and decision-making skill as well as be an organized record keeper.
• Proficiency in computer skills to include the use of Microsoft Outlook, Word, Excel as well as the ability to learn new applications. 
• Must have the ability to prioritize demands and make sound decisions. 
• Possess a strong sense of urgency.
• An ability to work independently and as part of a team.

Working Environment/Physical Requirements

• Requires ability to occasionally lift 20 pounds.
• Sitting, standing and walking – 100% of work shift