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Compensation Range: $22-$24 / Hour
Location: Remote
About Us:
Autosoft,Inc. (www.autosoftdms.com) is a Dealership Management System (DMS) software company we bring opportunity and innovation to automotive retailers, everywhere. At Autosoft, our mission is to deliver products and services that make automotive retailers more productive and successful. We empower our employees to be Ambitious, Collaborative, and Passionate . We build community by caring for each other and prioritizing organic human connection. All these behaviors are important for us to succeed. Our Culture Code drives us to be high-performing team with a shared mindset of high expectations and peak experiences that promote success, growth, and development.
Who You Are:
The Customer Support Specialist is responsible for assisting Autosoft DMS users, ensuring they maximize their use of the software. This role involves providing comprehensive explanations of core system functionality, troubleshooting software and hardware issues, and identifying opportunities to enhance the customer experience by offering additional services and products. The Customer Support Specialist serves as a positive representative of Autosoft in a call center environment, contributing to daily departmental tasks and reports to the department supervisor.What You'll Do:
What You Will Need:
Preferred Skills / Abilities (Nice-to-haves):
Education and Experience:
Physical Requirements:
What you'll love about us:
Autosoft is an Equal Opportunity Employer and does not discriminate against any applicant based on race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
Note: The statements herein are intended to describe the general nature and levels of work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer. If you think you are a strong fit for the role, apply and let’s have a conversation.
For California applicants: https://autosoftdms.com/notice-to-ca-employees-applicants/
Full Time
Software & Cloud Computing
$36k-45k (estimate)
05/24/2024
08/20/2024
autosoftdms.com
WEST MIDDLESEX, PA
50 - 100
1988
BRYCE VEON
$10M - $50M
Software & Cloud Computing
The job skills required for Customer Support Representative include Customer Service, Call Center, Products and Services, Customer Support, Written Communication, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Representative positions, which can be used as a reference in future career path planning. As a Customer Support Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative. You can explore the career advancement for a Customer Support Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
02/13/2022: Danbury, CT
Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
12/25/2021: New Suffolk, NY
Customer support representative document reports, resolve complaints, and process orders and payments.
03/09/2022: Indianapolis, IN
Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
01/14/2022: Santa Maria, CA
Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
12/29/2021: Elyria, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
02/06/2022: Waco, TX
Be as polite as possible when talking to clients over the phone.
02/12/2022: Manchester, NH
Consider using database to record activities and research product information.
02/13/2022: Petaluma, CA
Learn to refer to other service or technical departments for follow up as needed.
02/14/2022: Fort Myers, FL
Understand the customer’s expectations.
01/24/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Support Representative.