We have a Dealership that is looking for a high energy, customer focused individual to lead our Service Department to high levels in production and customer and employee retention. We are looking for an individual who can take the reins and run the department smoothly. Salary commiserate with experience.

In addition to competitive pay, we offer our associates the following benefits:

• Health, Dental, Vision, Life, and Disability insurance

• 401(k) plan with company match

• Paid Time-Off

• Employee Vehicle Purchase Program

• Professional work environment, with job training and advancement opportunities

Responsibilities

• Hire, train, develop and motivate the service department staff and monitor their performance.

• Forecast goals and objectives for the department and ensure they are met.

• Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.

• Maintain daily sales and production records as required by dealership management.

• Develop and monitor budgets for the service department and keep dealership management informed of variances.

• Ensure that the service department meets all customer satisfaction (CSI) and financial goals.

• Establish and maintain good working relationships with customers to encourage repeat and referral business.

• Handle customer complaints tactfully, promptly, and with concern for the customer.

• Establish promotional service prices.

• Ensure proper repair techniques are being used.

• Schedule training as necessary to properly repair and service vehicles.

• Stay up to date on product changes and new products.

• Ensure that all necessary shop equipment is in proper and safe working condition.

• Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.

• Other duties may be assigned by management.

• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

Qualifications

• Three or more year’s management experience in an automotive service department is required.

• Sales driven background.

• High CSI and customer focused.

• Auto/Mate experience a plus.

• Ability to work independently and be self-motivated.

• Great attitude with high-energy personality.

• Professional appearance and work ethic.

• Ability to work well in a process driven environment.

• High school diploma or equivalent.

• Valid driver license in the state that you will work and a good driving record.

• All applicants must pass pre-employment drug testing to include

We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend. We are an Equal Employment Opportunity employer

Job Type: Full-time

Pay: $60,000.00 - $100,000.00 per year

Benefits:

• Health insurance

Day range:

• Weekends as needed

Shift:

• 10 hour shift

Ability to Relocate:

• Merrimack County, NH: Relocate before starting work (Required)

Work Location: In person