Claims Service Representative 1 - Total SalvageJob Description

To work in our Total Loss Unit to provide service pursuant to the policy by handling auto claims in compliance with all regulatory and statutory requirements.

Primary functions include investigation, evaluation and negotiation of low to moderate complexity claims in compliance with established company technical and customer service Best Practices.

Under general technical direction, works within specific limits of authority with communication and interaction with a variety of individuals including insureds and claimants.

Explain benefits, coverages, fault and claims process either verbally or in writing. Conduct phone and or field investigations to determine liability and damages and possibly participate in legal proceedings.

Job may require cross training in both auto investigations and homeowner claims. Other duties and responsibilities as assigned or required.

Make AAA your next career move.

Successful candidates have the following qualifications :

Four-year college degree or equivalent combination of education and work experience required.

Ability to service claims of low to moderate complexity, as normally acquired through 5-10 years’ experience.

Moderate computer and line of business technical software skills required.

General knowledge of negligence and subrogation principles desired.

Advanced organization and planning recognition skills required.

Valid driver’s license with a level of financial responsibility required by the Club in an acceptable motor vehicle driving record required for field position.

Advanced interpersonal skills required.

Remarkable benefits :

• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members.

When we embrace our diversity we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.

AAA is an Equal Opportunity Employer

Last updated : 2024-04-28