50 Quality Assurance Specialist Jobs in Pittsburgh, PA
Automated Health Systems is Hiring a Quality Assurance Specialist Near Pittsburgh, PA
JOB DESCRIPTION
The Quality Assurance Specialist is responsible for real time analysis of all Contact Center traffic utilizing the Workforce Management Suite (system) application.
The primary responsibilities include making effective decisions to manage volumes, approve time off, shift changes and Contact Center activities that affect staffing and the department’s ability to meet established Service Level Agreements (SLAs). This position requires strong analytical skills and the desire to embrace and initiate continuous improvement in the center.
The Workforce Specialist requires an effective communicator who can work with employees and leadership at all levels of the organization to assist in meeting business unit goals, client goals, and corporate objectives.
JOB REQUIREMENTS
Requirements
Qualifications for the position include:
- Strong analytical skills to make real time decisions.
- Strong attention to detail with strategic thinking and planning skills required.
- Excellent interpersonal skills including strong listening, written and verbal communication, with ability to clearly and professionally communicate with others. Proficient with Microsoft Office programs.
- Experience with WFM applications (i.e., NICE InContact, Aspect, Verint, etc.).
- Experience with call routing strategies preferred.
- Experience with traditional Contact Center workforce planning, forecasting, planning, and general management strategies, and execution.
- Experience with real-time management of traditional Contact Center staff.
- Experience with execution to impact approaches, adjustment, and recovery strategies.
- Two years’ experience in workforce management Contact Centers.
- Associate’s Degree or equivalent experience required; Bachelor’s Degree preferred.
Benefits:
- Health/dental/vision insurance/401 (k)
- Employee Wellness Program
- Comprehensive and ongoing training
- Strong company culture with career growth opportunities
AHS is an Equal Opportunity Employer. Please visit our website for more information: www.automated-health.com/careers
“The Enlightened Choice in Health Service Management”
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Job Summary
Full Time
Business Services
$94k-112k (estimate)
01/17/2024
07/05/2024
automated-health.com
TALLAHASSEE, FL
50 - 100
1979
DINA MARTINEZ
$10M - $50M
Business Services
Related Companies
About Automated Health Systems
Automated Health Systems is the leader in the promotion and management of optimal health care services for low-income families and communities. We partner our expertise in the administration of statewide public health programs with consumers, health professionals, and public and private funding sources. AHS has many exciting careers located throughout the eastern United States. Visit us at www.automated-health.com to explore our current career opportunities and apply online.
The job skills required for Quality Assurance Specialist include Quality Assurance, Leadership, Continuous Improvement, Microsoft Office, Planning, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Quality Assurance Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Quality Assurance Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Quality Assurance Specialist positions, which can be used as a reference in future career path planning. As a Quality Assurance Specialist, it can be promoted into senior positions as a Quality Assurance Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Quality Assurance Specialist. You can explore the career advancement for a Quality Assurance Specialist below and select your interested title to get hiring information.
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