Confidential-Service Advisor

We are currently seeking a highly motivated and customer-oriented individual to join our team as a full-time Service Advisor. This role will be full time Exempt: $66,560 plus percentage of total gross profit for the store.

Position Summary

The Service Advisor role is very important to the success of the business. The primary job of this position is selling customers the recommended services and repairs made by the technicians based on the customer’s needs, goals, and desires.

Duties and Responsibilities

• Sell repairs and service to customers based on their need’s goals and desires, using company guidelines and best practices
• Assist customers by answering questions and inquiries over the phone, via email, and in person
• Create invoices for clients using the company process, help process part orders/returns, dispatch repairs/parts as needed under direction of manager
• Fill in on tasks as needed to maintain the flow of the shop. Examples could be: running a shuttle, checking out customers, cleaning the bathroom, picking up a part, or any other task that can be safely completed which is needed

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Minimum Qualifications (Knowledge, Skills, and Abilities)

• Minimum 2 years experience in smiliar sales role or demonstrate an ability to sell
• Must be able to work and complete work tasks in a timely fashion in an environment that has constant distractions and interruptions
• Must possess a working knowledge of how to use a computer. This includes the ability to type or dictate at least 30 words per minute, operate a cursor, view a computer monitor, operate an email account, and use common office software such as word processing and spreadsheet programs
• Must be able to communicate in English fluently, both verbal and in written form. This includes the use of a telephone
• Must possess the ability to count. Must know how to perform basic math functions using a calculator

Physical Demands and Work Environment

• Must be able to drive a motor vehicle with passengers
• Must be able to get into and out of various vehicles without assistance
• Sitting and or Standing for extended period of times
• Must be able to lift 15 lbs without assistance

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.

Job Type: Full-time

Pay: $60,000.00 - $66,560.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 8 hour shift

Work Location: In person