Process payments daily over the phone and in person. Go over budget and payment plans to bring the customer’s account current.

Locate and monitor overdue accounts.

Record information in our Collection Software about the financial status of customers and the status of collection efforts.

Confer with customers by telephone, text, email, and in-person to determine the reason for overdue payments and to review terms of sales/credit contract.

Advise customers of necessary actions and strategies for debt repayment.

Perform various administrative functions for assigned accounts, such as recording address changes, and maintaining current critical customer contact information.

Arrange for the timely repayment of payment due and past due accounts.

Maintain collection goals, targets, and loan loss rates as set by the Director of Collections and Management.

Locate vehicles for repossession or to avoid repossession.

Get customers to redeem whose vehicle has been repossessed.

Requirements and Experience:

High School diploma or GED. Excellent verbal and written communication skill is essential.

Must be able to pass a comprehensive background check.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Weekly day range:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Collector: 1 year (Required)

License/Certification:

• Driver's License (Preferred)

Ability to Relocate:

• Independence, OH 44131: Relocate before starting work (Required)

Work Location: In person