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Job Description
Job Description
Description :
Summary / Objective :
Consult with customers regarding service needs.
Essential Job Functions :
Requirements :
Knowledge, Skills and Ability Requirements :
Responds to requests for service and assistance; Meets commitments.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification;
Responds well to questions.
Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently;
Sets expectations and monitors delegated activities; Provides recognition for results.
Managing People - Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback;
Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external).
Upholds organizational values.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance;
Monitors own work to ensure quality.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions;
Uses equipment and materials properly.
Preferred Education / Experience :
One year certificate from college or technical school; or three to six months related experience and / or training; or equivalent combination of education and experience.
Supervisory Responsibilities :
Directly supervises eight non-supervisory service technicians in the service department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance;
rewarding and disciplining employees; addressing complaints and resolving problems.
Work Environment :
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts.
The noise level in the work environment is usually moderate.
Physical Demands :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand and talk or hear. The employee is frequently required to walk.
The employee is occasionally required to sit.
Other Duties :
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
PIba95efd4eefa-25405-34041414
Full Time
$72k-96k (estimate)
03/25/2024
05/03/2024
autocenterusa.com
Holmen, WI
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