Job Type

Full-time
Description
The Access Specialist serves as the initial point of contact for Autism Care Partners' callers who are interested in accessing services through the inquiry line. The Access Specialist will triage calls to determine if ACP can provide services and, if applicable, will coordinate with the family to gather initial information for documentation and will follow up according to the intake workflow. The Access Specialist will work as part of an intake team to ensure family needs are being met as they go through the intake process.
Must have the ability to work 3 days in-office at 535 8th Avenue, Floor 9, New York, NY 10018.
Essential Functions

• Regular and reliable attendance is an essential function of this position.
• Answer inbound phone calls from families inquiring about services available at ACP.
• Enter patient information into Central Reach.
• Conduct patient follow up or other intake workflow items as directed by the Director of Payor Relations.
• Work collaboratively with other intake coordinators and Family Liaisons to communicate patient needs or follow up items.
• Assist as necessary on projects and initiatives.
• Take on new responsibilities as determined by organizational growth and change

Competencies

• Bilingual Spanish preferred
• Excellent customer service skills including active listening, adaptability, attention to detail, collaboration, conflict resolution
• Attention to detail in following procedures and high degree of accountability for follow up to ensure excellent customer service

Meeting Expectations
Weekly and as needed with Supervisor
Supervisory Responsibilities
None
Work Environment
This position operates in an office environment.
Physical Demands
Prolonged periods sitting at a desk and working on a computer.
Travel Required
None
Education and Experience
Associate Degree in Healthcare or Administrative field
Additional Requirements

• Employees in this role are considered essential workers as part of the critical infrastructure.
• No prior criminal history.
• Ability to utilize technology.
• Proficient computer skills- Microsoft Office, Microsoft Outlook, Windows, specifically Excel
• Ability to operate basic office equipment.

Disclaimer:
Please note this job description is not designed to cover or contain an exhaustive list of all expectations, duties or responsibilities that are required of the employee for this job; employees may be required to perform additional functions. The company reserves the right to revise the job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job, absent an undue hardship.
HIG123
Salary Description

$18-20/hr